Store Director

SpartanNash•West Fargo, ND

12d

About The Position

The Store Director leads the day-to-day activities of an individual retail store, ensuring departments are fully staffed, trained, and operating to company standards. The role cultivates a positive, high-performing, customer-focused store culture through effective leadership and is responsible for the store’s financial performance, physical location, and communication and execution of corporate plans. The position oversees department staffing, training, performance management, career development, goals, and budgets. It is accountable for the store’s profit and loss performance, including budgeted sales, gross profit, and controllable expenses. The Store Director coordinates store operations to meet company standards and comply with applicable checks and audits, supports execution of corporate merchandising and inventory programs, and manages work schedules, labor, and payroll expense controls. The role also implements customer service programs, engages with the local community, and keeps current with industry and local trends.

Requirements

Five years of experience in a retail grocery environment with increasing levels of responsibility.
Two years of experience in an assistant store manager or similar-level role.
Excellent written and verbal communication skills.
Strong organization, prioritization, decision-making, problem-solving, and conflict-management skills.
Strong leadership abilities and the capability to work in a hands-on environment.
Strong strategic planning and business acumen skills.
Strong knowledge of retail store operations and knowledge of retail management systems.
Proficiency in Word, Excel, and PowerPoint.

Nice To Haves

Bachelor’s degree in Business Administration or a related field; an equivalent combination of education and/or experience is also accepted.
Depending on company location, the ability to communicate in Spanish is highly desirable.

Responsibilities

Provide leadership that develops a positive, high-performing, customer-focused store culture.
Manage departments, including associate staffing, training, performance management, career development, and department goals.
Develop and monitor department budgets as required, and prepare quarterly and yearly budgets with assistance.
Oversee the store’s profit and loss performance, including budgeted sales, gross profit, and controllable expenses.
Follow up to ensure budgeted sales, gross profit, and controllable expense goals are achieved.
Coordinate store activities to support successful operations and compliance with safety, food safety, human resources, merchandising, loss prevention, Department of Labor, OSHA, and other checks and audits.
Ensure departments follow corporate merchandising and inventory programs, partnering with corporate business partners as needed.
Implement and maintain work schedules, labor controls, and store payroll expense control programs.
Implement the OWN IT! customer service programs and model high standards of service.
Interact with the local neighborhood or community to positively position the company.
Maintain knowledge of industry and local trends and best practices, and recommend improvements to programs and processes.
Perform additional responsibilities as assigned.