Store Director

Sézane•New York, NY

4d•Onsite

About The Position

Sézane is seeking a Store Director for its Upper East Side store in New York, NY. The Store Director represents the brand and delivers a high standard of customer service, product knowledge, and operational execution. The role leads and develops the shop team, oversees store operations and financial performance, and builds strong client relationships and local loyalty. The position also collaborates with the Paris headquarters and internal and external partners.

Requirements

Strong managerial skills and 5 to 7 years of retail management experience.
Business acumen.
Excellent communication and team management skills.
Motivated, proactive, and positive attitude.
Autonomous, agile, entrepreneurial, and results-driven approach.
Ability to adapt and serve as a strong brand ambassador.

Nice To Haves

Experience in a luxury or fast-paced retail environment.
French-speaking ability.

Responsibilities

Represent the brand and support clients throughout their shopping experience, maintaining strong customer service, product knowledge, and operational standards.
Manage, train, coach, and motivate the shop team; assist with hiring and recruitment, team organization, development, and HR needs.
Oversee shop operations, including retail excellence, visual merchandising, process optimization, inventory logistics, and internal procedures.
Manage shop budgets and financial targets and identify opportunities for growth.
Monitor business performance and develop commercial action plans to maximize sales and minimize costs.
Monitor operational expenses and manage supply needs.
Build open relationships and collaborate with the Paris headquarters team.
Follow up on retail excellence programs.
Work with internal and external partners to resolve issues related to deliveries, stock, IT, maintenance, security, and other operational matters.
Maintain quality internal controls and inventory management, including inventory, cash management, and internal procedures.
Plan and execute store events, off-site activations, and partnerships.
Conduct appraisals with direct reports and set clear objectives for the retail team.
Promote a strong client-focused mindset and client satisfaction across the team.
Develop an understanding of the client base and support local initiatives to grow and increase client loyalty.