Associate Store Director, Atlanta

Glossier•Atlanta, GA

About The Position

The Associate Store Director is part of the store’s leadership team and supports the Store Director in delivering people and business objectives. The role leads, inspires, and develops the store team to create exceptional customer experiences and foster a safe, equitable, and inclusive environment. The Associate Store Director acts as a people advocate and a constant presence on the sales floor, helping employees develop their potential while modeling company values and product philosophy. The position contributes to the store’s talent culture, customer experience, and business results. It partners with store leadership, the HR Generalist, and corporate teams on hiring, team development, customer experience improvements, operational execution, budgets, and business performance. The role spends at least 60% of the week on the sales floor and works at least three to four Manager on Duty shifts per week. It also leads a designated Division of Responsibility, with periodic rotations intended to build expertise across store operations.

Requirements

At least 3 years of experience leading teams in a fast-paced retail or hospitality environment.
Demonstrated experience growing capable, diverse teams and developing managers and team members.
Experience fostering a people-first culture and an engaging, welcoming, and inclusive environment.
Ability to communicate on an ongoing, clear, and structured basis to promote transparency, accountability, and understanding of expectations.
Ability to motivate and inspire teams and sustain engagement and employee morale.
Ability to show empathy and understanding while driving action.
Willingness to take a hands-on approach and help when needed.
A track record of measurable financial, operational, and customer experience results.
Ability to balance short- and long-term objectives and make difficult tradeoffs in pursuit of business goals.
Passion for building exceptional, detail-oriented customer and employee experiences.
Passion for beauty as a means of connection and personal expression, and enthusiasm for experiences that celebrate individual beauty journeys.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Highly skilled in defining and executing operational efficiencies.
Experience in a scaling or start-up environment and testing new experiential concepts in a customer-facing environment.

Responsibilities

Lead a people-first culture rooted in authenticity, integrity, inclusion, equity, and empathy.
Model and coach the company’s mission, vision, values, and customer experience principles.
Partner with store leadership and the HR Generalist on inclusive talent acquisition and continuous candidate pipeline development.
Coach, provide feedback, recognize, and encourage team members; support their growth and development against core competencies and performance expectations.
Uphold the Code of Conduct and support a workplace free from discrimination, harassment, bullying, and intimidation.
Promote open communication and ensure team members have the information and channels needed to share feedback, ideas, and concerns.
Partner with the HR Generalist on recognition initiatives that foster collaboration, camaraderie, and fun.
Advocate for the product philosophy and portfolio, coaching the team to facilitate customer-led product discovery.
Promote and drive completion of training initiatives.
Maintain service-level accountability and a consistent floor presence, offering constructive feedback and coaching to performance standards.
Support testing and implementation of new customer experiences with headquarters teams.
Identify customer trends and requests and communicate them to the Store Director and relevant corporate partners.
Monitor and analyze customer feedback and work with store leadership to develop and implement customer experience strategies.
Spend at least 60% of the week on the sales floor and work at least three to four Manager on Duty shifts per week.
Analyze business results with the Store Director and identify ways to improve store operations and results.
Create strategic team schedules that support the customer experience and meet payroll targets.
Develop expertise in the assigned Division of Responsibility and rotate through DORs after a defined period to build broad operational knowledge.
Lead initiatives within the assigned Division of Responsibility to improve operational efficiency and support business objectives.
Participate with the Store Director in managing store budgets and ensuring operational SOPs are followed consistently.
Deliver the company’s retail experience philosophy, prioritizing customer experience while supporting operational and financial results.