Shuttle Driver Jobs

About The Position

Requirements

• Prior customer service experience required.
• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Basic math, analytical, and organizational skills with attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Conflict resolution skills.
• Strong teamwork skills with the ability to support others in the department and division.
• High school diploma or GED/equivalent required.

Nice To Haves

• Prior warehouse or will call experience preferred.
• Leadership experience and knowledge of POWM / POSS system and PIR.

Responsibilities

• Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.
• Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory.
• Assist in handing out product to customers as necessary.
• Assist customers with alternative product for any out-of-stock item they need.
• Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL).
• Manage all necessary product returns from customers to maintain proper customer service.
• Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction.
• Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.
• Other duties as assigned by manager.

Benefits

• medical
• dental
• vision
• 401K
• life insurance
• strong safety culture
• health insurance
• pre-tax spending accounts
• retirement benefits
• paid time off
• short-term and long-term disability
• employee stock purchase plan
• life insurance