Shuttle Driver

Career Center•Placerville, CA

About The Position

The Shuttle Driver provides courteous valet and transportation services to guests and serves as an ambassador for RHC. The role involves driving guests safely, sharing general information about the property and local community, and maintaining knowledge of property facilities and special events. The driver also helps with guest-facing valet-area duties and supports positive service interactions with guests and team members. The position includes inspecting and maintaining vehicle readiness, conducting safety checks before and after trips, reporting mechanical or maintenance issues, and keeping accurate written trip records. Drivers must maintain a clean, neat, and well-groomed appearance; protect confidential guest and property information; and perform other duties as assigned.

Requirements

At least two years of commercial driving and guest services experience.
Excellent communication skills.
A valid state commercial Class B driver’s license.
Passenger Endorsement for up to 40 passengers.
A good driving record.
Must be at least 21 years of age.

Responsibilities

Assist guests promptly and courteously with valet and transportation services.
Drive conservatively, announce stops, and answer general questions about the property and local community.
Maintain knowledge of property facilities and special events to advise guests and team members.
Inspect vehicles before occupancy to ensure they are clean, well-stocked, and in good working order.
Conduct routine vehicle safety inspections before and after every trip and report problems or maintenance needs to management.
Communicate mechanical difficulties and maintenance needs of property-owned vehicles to Transportation Supervisors or the lead.
Maintain a clean, neat, and well-groomed appearance.
Ensure a high level of guest service and satisfaction.
Maintain written records of trips, passenger counts, departure and arrival times, dispatcher names, and destinations.
Ensure departmental records and reports are accurate and thorough.
Assist guests and team members in providing outstanding guest service.
Greet vehicles and guests arriving in the Valet area, open doors, and complete valet tickets when needed.
Perform assigned duties throughout the shift, including in the Porte and office.
Greet guests properly and with a smile, applying A.C.T. attributes.
Follow assignments from the supervisor or lead and interact positively with guests and team members.
Maintain the confidentiality of guest interactions and property operations.
Deal with intoxicated guests and drive in adverse weather conditions, including rain, snow, ice, and extreme heat, as well as travel long distances.
Act as an Ambassador for RHC.
Perform other duties as assigned.