Shuttle Bus Driver

Cleveland Clinic•Cleveland, OH

9d•Onsite

About The Position

The Shuttle Bus Driver provides safe, reliable, and courteous transportation for patients, visitors, and employees across Cleveland Clinic Main Campus, employee parking areas, and special events. The role emphasizes passenger safety, professionalism, and customer service. The driver assists passengers with physical challenges when boarding or exiting, including operating the wheelchair lift and securing wheelchairs before the shuttle moves. The position is part-time, Monday through Friday from 2:00 p.m. to 6:00 p.m., with weekend assignments every seventh weekend.

Requirements

Can read and write sufficiently to complete maintenance checklists.
Can follow verbal directions and communicate clearly and concisely.
Commercial driving training for safely handling a shuttle bus with capacity of up to 40 passengers.
Valid state Commercial Driver’s License (CDL) with air-brakes and passenger endorsements, and fewer than 6 points on driving record.
Must remain eligible for insurability under Cleveland Clinic Foundation insurance carrier requirements to operate Foundation vehicles.
Drivers are responsible for paying fees associated with traffic violations.
5 years of driving experience.

Nice To Haves

High school diploma.
Prior experience transporting passengers, patients, or clients.
Prior commercial driving experience.
Strong safety awareness.
Strong customer service skills.
Basic computer skills.

Responsibilities

Conduct friendly, courteous, and helpful interactions with passengers.
Provide wheelchair assistance to passengers’ destinations and give a positive handoff to the destination caregiver.
Provide safe, efficient, and quality shuttle transportation in compliance with DOT regulations and Cleveland Clinic safety policies.
Maintain vehicle presentation and cleanliness in accordance with policies and procedures.
Maintain situational awareness inside and outside the shuttle.
Report suspicious behavior to CCPD.
Complete passenger vehicle safety inspections before placing the shuttle into operation and at the end of the shift.
Record vehicle deficiencies and report them before dispatching the vehicle.
Maintain proficiency in operating the wheelchair lift and associated equipment, and safely secure passengers and wheelchairs at the wheelchair station.
Assist passengers and luggage on and off the shuttle.
Record ridership data.