Shuttle Bus Driver

Cleveland Clinic•Cleveland, OH

3d•Onsite

About The Position

The Shuttle Bus Driver provides safe, reliable, and courteous transportation for patients, visitors, and employees across Cleveland Clinic Main Campus, employee parking areas, and special events. The role emphasizes passenger safety, professionalism, and customer service. The driver assists people with physical challenges when boarding or exiting, operates the wheelchair lift, and secures wheelchairs before the shuttle moves. The position also involves passenger and luggage assistance, ridership recording, and keeping the vehicle clean and presentable. Drivers conduct vehicle safety inspections before and after shifts, record and report deficiencies before dispatch, maintain awareness inside and outside the shuttle, and report suspicious behavior to CCPD. They must comply with DOT regulations and Cleveland Clinic safety policies, and remain capable of safely operating the wheelchair lift and related equipment. The posting gives conflicting schedule information: the job details list evenings and 2:00 p.m.–6:00 p.m., while the role description states part-time Monday–Friday, 5:30 a.m.–9:30 a.m., with assignments every seventh weekend.

Requirements

Ability to read and write sufficiently to complete maintenance checklists.
Ability to follow verbal directions and communicate clearly and concisely.
Commercial driving training for safe handling of a shuttle bus with a capacity of up to 40 passengers.
Valid state Commercial Driver’s License (CDL) with air-brake and passenger endorsements, and fewer than 6 points on the driving record.
Maintain insurability eligibility under Cleveland Clinic Foundation vehicle insurance requirements.
Five years of driving experience.
Drivers are responsible for fees associated with traffic violations.
Ability to meet the stated physical requirements, including driving, assisting passengers and moving items up to 50 pounds.
CDL drivers cannot be color blind under Department of Transportation regulations.

Nice To Haves

High school diploma.
Prior experience transporting passengers, patients, or clients.
Prior commercial driving experience.
Strong safety awareness.
Strong customer service skills.
Basic computer skills.

Responsibilities

Interact with passengers in a friendly, courteous, and helpful manner.
Provide wheelchair assistance to passengers’ destinations and a positive handoff to the destination caregiver.
Provide safe, efficient, quality shuttle transportation in compliance with DOT regulations and Cleveland Clinic safety policies.
Maintain vehicle presentation and cleanliness according to policy and procedures.
Maintain situational awareness inside and outside the shuttle and report suspicious behavior to CCPD.
Complete passenger-vehicle safety inspections before operating the shuttle and at the end of the shift.
Record vehicle deficiencies and report them before dispatching the vehicle.
Operate the wheelchair lift and associated equipment effectively and safely secure passengers and wheelchairs at the wheelchair station.
Assist passengers with boarding and exiting and assist with luggage.
Record ridership data.