Shuttle Bus Driver
About The Position
At Sonesta International Hotels, the Shuttle Bus Driver provides safe, reliable, and welcoming transportation for hotel guests. The role transports guests to and from airports, local attractions, corporate offices, event venues, and other designated destinations while delivering friendly hospitality throughout the journey. The driver helps guests with luggage and transportation needs, shares directions and local information, and coordinates with hotel teams to support smooth arrivals, departures, and special events. The role also involves keeping vehicles clean, fueled, and ready for guests; conducting routine inspections; reporting maintenance or safety concerns; and maintaining transportation logs and schedules. Drivers must follow traffic laws and hotel transportation procedures and may support VIPs, groups, conferences, weddings, and other events.
Requirements
- Valid driver’s license and clean driving record.
- Ability to safely operate hotel shuttle vans and transportation vehicles according to company and legal safety standards.
- Strong communication, interpersonal, and guest service skills, with a friendly and professional attitude.
- Ability to multitask and remain organized in a fast-paced hospitality environment.
- Positive, dependable, service-focused, and team-oriented mindset.
- Flexible availability, including mornings, evenings, weekends, holidays, and airport shuttle support as needed.
- Passion for hospitality, guest engagement, teamwork, and creating safe and memorable guest experiences.
Nice To Haves
- Previous driving, transportation, hospitality, shuttle, valet, guest service, or customer service experience.
- Knowledge of local roads, airports, transportation routes, and hospitality service standards.
Responsibilities
- Provide safe, friendly, and professional transportation for hotel guests to airports, local attractions, corporate offices, event venues, and other designated destinations.
- Welcome guests and assist with luggage handling, loading, unloading, and transportation support during arrivals and departures.
- Maintain knowledge of local roads, airports, transportation routes, traffic patterns, and nearby attractions.
- Keep shuttle vehicles clean, organized, fueled, and guest-ready throughout shifts.
- Conduct routine vehicle inspections and promptly report maintenance concerns, safety issues, or operational needs to leadership teams.
- Coordinate with Front Desk, Bell Services, Concierge, Security, and hotel leadership to support guest transportation.
- Assist guests with directions, hotel information, local recommendations, and general hospitality support.
- Maintain accurate transportation logs, operational records, and shuttle schedules according to hotel procedures.
- Follow traffic laws, safety procedures, hotel operational standards, and transportation guidelines.
- Support group arrivals, VIP guests, conferences, weddings, and special event transportation operations as needed.
- Help foster a welcoming, energetic, and guest-focused atmosphere aligned with Sonesta’s People People philosophy.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) with company match
- 401(k) retirement plan with company match
- Paid vacation and sick time
- Paid parental leave
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Hospital indemnity, critical illness, and accident insurance
- Educational assistance
- Sonesta hotel discounts
- Additional perks and employee discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
