Service Manager Jobs

About The Position

Requirements

• High school diploma or equivalent
• 1–3 years of experience in a technical or medical device service environment (or equivalent)
• Strong communication skills (verbal and written) with a customer-first mindset
• High level of computer proficiency (MS Office, ERP systems)
• Proven ability to manage documentation with speed and accuracy
• Strong attention to detail and organizational skills
• Valid driver’s license with a clean driving record

Nice To Haves

• Associates Degree in related field or equivalent
• Experience working in hospital, clinical, or repair environments

Responsibilities

• Serve as the primary on-site representative of CS Medical, delivering a professional, responsive, and customer-first experience.
• Build strong relationships with hospital and clinical staff through clear communication, reliability, and technical expertise
• Respond to customer needs with care and understanding, ensuring minimal disruption to their operations
• Perform installation, validation, maintenance, and repair of customer-owned equipment across the U.S.
• Troubleshoot and resolve technical issues via phone, email, and in-person visits
• Ensure all equipment is operating safely and in compliance with company and regulatory standards
• Complete all service documentation accurately and completely; including service reports, final acceptance testing, training competency/records, and performance checks.
• Ensure documentation is submitted same-day as the on-site visit
• Maintain organized and accurate records in the Service Department’s central systems
• Maintain accurate inventory of company-owned tools, equipment, and spare parts
• Track and report usage, replenishment needs, and discrepancies
• Support service quality initiatives and customer satisfaction goals
• Provide valuable feedback from the field to improve products, service processes, and customer experience

Benefits

• health insurance
• dental insurance
• vision insurance
• life insurance
• Teladoc
• 401K plan with employer contribution
• paid time off
• paid holidays