Program Manager (Critical Infrastructure Service)
About The Position
National Power, LLC is seeking a Program Manager for its Managed Services Division. Reporting to the Director of the Managed Services Division, this role oversees all aspects of a large telecommunications customer’s inside plant (ISP) service needs. The successful candidate will have experience managing large telecommunications service contracts and demonstrate a commitment to superior customer service and teamwork. This is a remote position requiring the employee to work from home. The position offers an annual salary of $125,000–$140,000. Applicants are subject to a criminal background check, pre-employment drug screen, and motor vehicle record (MVR) check.
Requirements
- High school diploma required.
- Superior organizational skills and experience managing teams of service providers, whether self-performing or subcontracted.
- Excellent customer service skills, including verbal and written communication, phone and email etiquette, and the ability to develop and maintain excellent working relationships.
- Ability to work well in a changing work environment.
- Advanced knowledge of the English language.
- Intermediate knowledge of Microsoft Word applications, especially Excel.
- Adeptness with remote web applications and web services.
- Proven ability to work as part of a team.
Nice To Haves
- Some college preferred.
- 10 or more years of experience managing facilities electrical powering and cooling service preferred.
Responsibilities
- Manage internal technicians executing the preventative maintenance contract throughout their geographic territory.
- Track open tickets, ensure timely completion, and communicate status to the customer.
- Communicate with customers about questions, problems, and requests for service or equipment; escalate issues to the appropriate person or team as necessary.
- Arrange necessary repairs to restore service and schedule those repairs.
- Order parts needed for repairs.
- Read and understand schematics, flowcharts, wiring diagrams, and specifications.
- Maintain or expand knowledge of AC and DC electrical systems and batteries to review inspection reports and provide customers feedback on future or immediate/urgent maintenance needs.
- Maintain preventative and emergency maintenance reports for customer review and access as needed.
Benefits
- Three weeks of paid vacation after 90 days; first-year vacation is prorated based on start date.
- Up to 9 paid company holidays.
- Paid sick time.
- Company-paid life insurance ($75,000).
- Company-paid short-term and long-term disability insurance.
- Medical, dental, and vision insurance, with four medical plan options; one plan is fully covered by the company.
- 401(k) retirement savings plan with company matching.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSA).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
