Program Manager (Critical Infrastructure Service)
About The Position
National Power, LLC is seeking a Program Manager for its Broadband Services Division. Reporting to the Senior Director of the Broadband Services Division, the Program Manager oversees all aspects of a large telecommunications customer’s inside plant (ISP) service needs. The role requires prior experience managing large telecommunications service contracts, a commitment to superior customer service, self-motivation, and a team mentality. The Program Manager manages internal technicians executing preventative maintenance across their geographic territory, tracks tickets and communicates status to the customer, coordinates customer requests and service issues, and arranges repairs and parts. The position also involves reviewing inspection reports related to AC and DC electrical systems and batteries, advising customers of maintenance needs, and maintaining preventative and emergency maintenance reports for customer access. This is a remote position requiring the employee to work from home. A criminal background check, pre-employment drug screen, and MVR are required.
Requirements
- High school diploma required.
- 10 or more years of experience managing facilities electrical powering and cooling service preferred.
- Superior organizational skills and experience managing teams of service providers, including self-perform teams and/or subcontractors.
- Excellent customer service skills, including verbal and written communication, phone and email etiquette, and the ability to develop and maintain excellent working relationships.
- Ability to work well in a changing work environment.
- Advanced knowledge of the English language.
- Intermediate knowledge of Microsoft Word applications, especially Excel.
- Adept at using remote web applications and web services.
- Proven ability to work as a team player.
- Ability to sit for extended periods, up to 8 hours.
- Frequently use hand and finger dexterity for tasks such as typing.
- Ability to hear and speak effectively in person, by phone, or through video conferencing.
- Must complete a criminal background check, pre-employment drug screen, and MVR.
Nice To Haves
- Some college education preferred.
- 10 or more years of experience managing facilities electrical powering and cooling service preferred.
Responsibilities
- Manage internal technicians performing preventative maintenance throughout their geographic territory.
- Track open tickets to ensure timely completion and communicate status to the customer.
- Communicate with customers regarding questions, problems, and requests for service or equipment, escalating issues to the appropriate person or team as needed.
- Arrange necessary repairs to restore service and schedule the repairs.
- Order parts needed for repairs.
- Read and understand schematics, flowcharts, wiring diagrams, and specifications.
- Apply and expand industry knowledge of AC and DC electrical systems and batteries to review inspection reports and provide customers feedback about future or immediate maintenance needs.
- Maintain preventative and emergency maintenance reports for customer review and access.
Benefits
- Three weeks of paid vacation after 90 days; first-year vacation is prorated based on start date.
- Up to 9 paid company holidays.
- Paid sick time.
- Company-paid life insurance ($75,000).
- Company-paid short-term and long-term disability insurance.
- Medical, dental, and vision insurance, with four medical plan options, including one plan fully covered by the company.
- 401(k) retirement savings plan with company matching.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSA).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
