Program Manager (Critical Infrastructure Service)

National Power, LLC•Washington, DC

6d•$125,000 - $140,000•Remote

About The Position

National Power, LLC is seeking a Program Manager for its growing team. Reporting to the Senior Director of the Broadband Services Division, this role oversees all aspects of a large telecommunications customer’s inside plant (ISP) service needs. The successful candidate is self-motivated, experienced in managing large telecommunications service contracts, committed to superior customer service, and a team player. This is a remote position requiring the employee to work from home. A criminal background check, pre-employment drug screen, and motor vehicle record (MVR) check are required.

Requirements

High school diploma required.
Superior organizational skills.
Experience managing teams of service providers, including self-perform teams and/or subcontractors.
Excellent customer service skills, including verbal and written communication, phone and email etiquette, and the ability to develop and maintain excellent working relationships.
Ability to work well in a changing work environment.
Advanced knowledge of the English language.
Intermediate knowledge of Microsoft Word applications, especially Excel.
Adept at using remote web applications and web services.
Proven team player.

Nice To Haves

Some college.
10 or more years of experience managing facilities electrical powering and cooling service.

Responsibilities

Manage internal technicians executing the preventative maintenance contract throughout their geographic territory.
Track open tickets to ensure timely completion and communicate status to the customer.
Communicate with customers about questions, problems, and requests for service or equipment, escalating matters to the appropriate person or team as needed.
Arrange necessary repairs to restore service and schedule those repairs.
Order parts required for repairs.
Read and understand schematics, flowcharts, wiring diagrams, and specifications.
Maintain and expand industry knowledge of AC and DC electrical systems and batteries to review inspection reports and advise customers about future, immediate, or urgent maintenance needs.
Maintain preventative and emergency maintenance reports for customer review and access.

Benefits

Annual salary range of $125,000–$140,000.
Three weeks of paid vacation after 90 days; first-year vacation is prorated based on start date.
Up to nine paid company holidays.
Paid sick time.
Company-paid life insurance of $75,000.
Company-paid short-term and long-term disability insurance.
Medical, dental, and vision insurance, including four medical plan options, one of which is fully covered by the company.
401(k) retirement savings plan with company matching.
Health Savings Account (HSA).
Flexible Spending Accounts (FSA).