Program Manager (Critical Infrastructure Service)

National Power, LLC • Washington, DC

6d • $125,000 - $140,000 • Remote

About The Position

National Power, LLC is seeking a Program Manager to oversee all aspects of a large telecommunications customer’s inside plant (ISP) service needs. The role reports to the Director of the Managed Services Division and involves managing technicians and service providers to deliver preventative and emergency maintenance across a geographic territory. The position requires experience managing telecommunications service contracts, strong customer service, and a team-oriented approach.

This is a remote position requiring the employee to work from home. A criminal background check, pre-employment drug screen, and motor vehicle record check are required. The position offers an annual salary range of $125,000 to $140,000.

Requirements

• High school diploma required.
• Superior organizational skills and experience managing teams of service providers, including self-perform teams and/or subcontractors.
• Excellent customer service skills, including verbal and written communication, phone and email etiquette, and the ability to develop and maintain excellent working relationships.
• Ability to work well in a changing work environment.
• Advanced knowledge of the English language.
• Intermediate knowledge of Microsoft Word applications, especially Excel.
• Adept at using remote web applications and web services.
• Proven team player.

Nice To Haves

• Some college preferred.
• 10+ years of experience managing facilities electrical powering and cooling service preferred.

Responsibilities

• Manage internal technicians executing the preventative maintenance contract throughout their geographic territory.
• Track open tickets to ensure timely completion and communicate status to the customer.
• Communicate with customers to address questions, problems, and requests for service or equipment, escalating as necessary.
• Arrange necessary repairs to restore service and schedule those repairs.
• Order parts needed for repairs.
• Read and understand schematics, flowcharts, wiring diagrams, and specifications.
• Apply and expand industry knowledge of AC and DC electrical systems and batteries to review inspection reports and provide customers feedback on future or immediate/urgent maintenance needs.
• Maintain preventative and emergency maintenance reports for customer review and access.

Benefits

• Three weeks of paid vacation after 90 days; first year is prorated based on start date.
• Up to 9 paid company holidays.
• Paid sick time.
• Company-paid life insurance ($75,000).
• Company-paid short-term and long-term disability insurance.
• Medical, dental, and vision insurance, including four medical plan options, one of which is fully covered by the company.
• 401(k) retirement savings plan with company matching.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED