Service Center Manager

QAS MANAGEMENT COMPANY INC•Huntersville, WV

6d•$50,000 - $60,000•Onsite

About The Position

Quality Automotive Services, a Valvoline Instant Oil Change (VIOC) franchisee, is seeking a Service Center Manager to manage the efficient operation of a service center. The role oversees daily operations, profitability, financial and operational matters, team development, service quality, and compliance. The manager fosters a collaborative work environment and maintains a clean, welcoming service center for customers. The position also involves scheduling staff, ordering inventory, addressing day-to-day operational challenges, developing local marketing programs, and training employees and technicians using the Super Pro Training System. The manager ensures compliance with applicable laws and company policies, procedures, safety requirements, and Standard Operating Procedures. Service work may include oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, and vehicle inspections where required. Work takes place in a shop environment. Employees stand for extended periods, climb stairs, occasionally lift up to 50 pounds, and crouch, bend, twist, and work with their hands above their heads. The setting is not climate controlled and may involve occasional exposure to fumes and loud noises. Open scheduling and flexibility to work varying shifts, including evenings, weekends, and holidays as needed, are required.

Requirements

Proven leadership and management experience.
Strong understanding of the operational and financial aspects of management.
Knowledge of federal, state, and local regulations related to Human Resources, Legal, and Environmental compliance.
Experience mentoring and leading teams and fostering a collaborative work environment.
Ability to maintain a clean, customer-friendly service center.
Strong oral and written communication skills and the ability to interact effectively with employees and customers.
Ability to develop and implement local marketing programs.
Skill in managing staff schedules and inventory and addressing day-to-day operational challenges.
Ability to adhere to and enforce company policies, procedures, and safety standards.
Experience conducting employee training; familiarity with systems such as Super Pro.
High school diploma or equivalent.
Ability to stand for extended periods, climb stairs, occasionally lift up to 50 pounds, and bend, crouch, twist, and work with hands above the head.
Ability to work in a non-climate-controlled environment with occasional exposure to fumes and loud noises.
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Nice To Haves

Additional automotive certifications or managerial training.

Responsibilities

Run the service center successfully in relation to costs and profits.
Understand and follow state and federal laws and ensure compliance with corporate Human Resources, Legal, and Environmental requirements.
Mentor employees and foster a collaborative work environment.
Maintain a clean workspace that is welcoming and comfortable for customers.
Develop local marketing programs to increase awareness of the service center.
Conduct training sessions for employees and technicians using the Super Pro Training System.
Schedule staff, order service center inventory, and manage day-to-day operational obstacles.
Ensure employees follow VIOC policies and procedures.
Follow company policies and procedures outlined in the Standard Operating Procedures.
Oversee or perform automotive services, including oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, and required vehicle inspections.
Perform other tasks as assigned by the company.