Service Center Manager

QAS MANAGEMENT COMPANY INC•Pawleys Island, SC

3d•$50,000 - $60,000•Onsite

About The Position

Quality Automotive Services, a Valvoline Instant Oil Change (VIOC) franchisee, is hiring a Service Center Manager to oversee the daily operation, profitability, and team performance of a service center. The manager is responsible for operational and financial results, compliance with applicable laws and company requirements, and maintaining a collaborative, customer-friendly environment. The role includes scheduling employees, ordering inventory, managing day-to-day operational needs, developing local marketing programs, and training employees and technicians using the Super Pro Training System. The manager must also ensure employees follow company policies, procedures, and safety standards. Service center work includes oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, and vehicle inspections where required.

Requirements

Proven leadership and management experience.
Strong understanding of the operational and financial aspects of managing a service center.
Knowledge of federal, state, and local regulations related to Human Resources, Legal, and Environmental compliance.
Experience mentoring and leading teams while fostering a collaborative work environment.
Ability to maintain a clean, customer-friendly service center.
Strong oral and written communication skills and the ability to interact effectively with employees and customers.
Ability to develop and implement local marketing programs.
Skill in managing staff schedules and inventory and addressing day-to-day operational challenges.
Ability to adhere to and enforce company policies, procedures, and safety standards.
Experience conducting employee training and using training systems such as Super Pro.
High school diploma or equivalent required; alternatively, the job details specify a high school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to stand for extended periods, climb stairs, occasionally lift up to 50 pounds, crouch, bend, twist, and work with hands above the head.
Ability to work in a non-climate-controlled environment with occasional exposure to fumes and loud noises.
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed, and flexibility for open scheduling.

Nice To Haves

Additional automotive certifications or managerial training.

Responsibilities

Manage the service center overall in accordance with cost and profit objectives.
Understand and comply with state and federal laws and corporate Human Resources, Legal, and Environmental requirements.
Mentor employees and foster a collaborative work environment.
Maintain a clean workspace that is welcoming and comfortable for customers.
Develop local marketing programs to increase awareness of the service center.
Conduct employee and technician training using the Super Pro Training System.
Schedule staff, order service center inventory, and manage day-to-day operational challenges.
Ensure employees adhere to VIOC policies and procedures.
Follow company policies and procedures outlined in the Standard Operating Procedures.
Oversee or perform service offerings including oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, and vehicle inspections in states where required.
Perform other tasks as assigned by the company.