Service Parts Distribution & Logistics Manager

ASSA ABLOY•Lake Park, NC

2d•Onsite

About The Position

ASSA ABLOY Entrance Systems is seeking a hands-on operations leader to manage its growing service spare parts business. Based in Monroe, North Carolina, this role leads a high-volume, multi-million-dollar distribution center serving field technicians and service customers across North America. The manager owns the business’s P&L, leads a Lean transformation, and develops an operation focused on delivering the right parts to the right place on time. The role oversees distribution services, warehouse operations, transportation and logistics, inventory management, purchasing coordination, third-party spare-parts sourcing, and customer service for the service organization. It also leads and develops department supervisors and staff, manages capacity and training needs, maintains quality and delivery performance, and supports budgeting and productivity reporting. ASSA ABLOY describes itself as a global manufacturer of automated entrance systems, operating in more than 100 countries. The company emphasizes employee growth, inclusion, training, and opportunities to develop careers locally, regionally, and internationally.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, or a related field, or an equivalent combination of education and experience.
At least 7 years of progressive experience in distribution, warehouse, or logistics operations.
Experience owning or significantly influencing a P&L or operating budget.
Demonstrated use of Lean or continuous improvement methods to achieve measurable gains in productivity, quality, and cost.
Strong knowledge of inventory management practices, including cycle counting, replenishment planning, and slotting.
Working knowledge of ERP and warehouse management systems.
Strong Excel and data analysis skills.
Ability to lead change, hold teams accountable to KPIs, and communicate clearly at all levels.

Nice To Haves

Experience in aftermarket, service parts, or MRO distribution, ideally supporting a field service organization.
Experience in multi-site or international operations within a global company.
ASCM/APICS certification (CPIM or CSCP) and/or Lean Six Sigma Green or Black Belt.
Background in building products, door or entrance systems, or industrial equipment.

Responsibilities

Lead operations for the service spare parts business and its distribution center.
Develop and deliver business results, including responsibility for the P&L.
Lead the service parts growth and transformation plan using Lean principles.
Lead international improvement projects focused on availability, inventory management, and costs.
Work with Supply Chain to optimize material planning and purchasing of core spare parts.
Manage transportation and logistics of spare parts in cooperation with the Supply Chain organization.
Manage sourcing needs for third-party competitor spare parts.
Ensure picking, packing, spare-parts production, and deliveries meet agreed lead times for service companies.
Meet delivery performance targets and other spare-parts KPIs.
Develop the customer service organization supporting the service organization.
Manage inventory at the spare-parts center and external warehouses, including cycle counts.
Oversee cycle counts, stock levels, reorder points, and space allocation for new service parts.
Develop and implement departmental quality assurance programs.
Oversee distribution services, warehouse operations, shipping, boxes, and cars.
Hire staff, oversee training, and evaluate capacity needs to support service-parts growth.
Direct, evaluate, support, and mentor distribution services supervisors.
Advise staff about changes to policies, procedures, and working standards through individual counsel and department meetings.
Monitor workload and productivity and ensure 100% on-time delivery.
Communicate department goals, objectives, organizational activities, and initiatives to staff in a timely manner.
Monitor quality control across departmental activities.
Generate departmental productivity reports for benchmarking programs.
Assist with preparation of the annual budget.
Perform related duties as required, which may include direct assistance with material handling.