Distribution Logistics Coordinator

NFI Industries • Rincon, GA

2d

About The Position

The Distribution Logistics Coordinator ensures that customer transportation needs are met or exceeded by providing excellent customer service. The role also includes answering and routing calls, planning and scheduling, and performing other clerical duties as directed by management. The coordinator works with internal and external customers, carriers, operations, and management to administer orders and address service issues.

Requirements

• Experience in a fast-paced warehouse environment.
• Strong time-management, organizational, planning, and self-motivation skills.
• Excellent customer service skills.
• Computer proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to handle changing priorities and exercise good judgment in stressful situations.
• Ability to multitask and manage priority lists.
• Prior customer service experience.
• High school degree required.
• Ability and availability to work irregular or extended hours, including nights, weekends, and holidays, as needed by the customer.
• Ability to work in environments with variable noise levels, lighting conditions, and temperatures, and to access all areas of the building without limitations.

Nice To Haves

• Previous transportation and/or DOT experience.

Responsibilities

• Serve internal and external customer needs regularly.
• Coordinate order scheduling with internal, external, and/or brokerage carriers.
• Manage shipment queues and priority lists.
• Track and trace loads and orders, making adjustments as needed.
• Repower loads when carriers fall off, cover expedited orders, and handle orders as they arrive.
• Communicate daily with involved parties about potential service issues, problems, and delays.
• Compile data for daily reports.
• Compile and transmit carrier information to customers to expedite future orders.
• Coordinate customer appointment scheduling.
• Liaise between operations, carriers, and customers in administering orders.
• Communicate customer feedback to management, including signs of dissatisfaction.
• Prepare shipping and tracing information for customers and management as required.
• Interact positively with customers, operations, and carriers.
• Assist with other administrative duties as needed by management.
• Answer and route calls, and perform planning, scheduling, and other clerical duties as directed by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED