Distribution Logistics Coordinator

NFI Industries•Kutztown, PA

19h

About The Position

The Distribution Logistics Coordinator ensures customer transportation needs are met or exceeded through excellent customer service. The role also includes answering and routing calls, planning and scheduling, and performing other clerical duties as directed by management. The coordinator works with internal and external customers, carriers, operations teams, and management to administer orders, support shipment execution, communicate service concerns, and complete reporting and administrative tasks.

Requirements

Experience in a fast-paced warehouse environment.
Strong time-management, organizational, planning, and self-motivation skills.
Excellent customer-service skills.
Computer application skills using Microsoft Office, including Word, Excel, and PowerPoint.
Ability to handle changing priorities and use good judgment in stressful situations.
Ability to multitask and manage priority lists.
Prior customer-service experience.
High school degree required.
Ability and availability to work irregular or extended hours, including nights, weekends, and holidays, as needed by the customer.
Ability to work in environments with variable noise levels, lighting conditions, and temperatures, and to access all areas of the building without limitations.

Nice To Haves

Previous transportation and/or DOT experience.

Responsibilities

Serve external and internal customer needs on a regular basis.
Coordinate order scheduling with internal, external, and/or brokerage carriers.
Manage shipment queues and priority lists.
Track and trace loads and orders, and make adjustments as needed.
Repower loads when carriers fall off and cover or expedite orders as they arrive.
Communicate daily with all involved parties about potential service issues, problems, and delays.
Compile data for daily reports.
Compile and transmit carrier information to customers to expedite future orders.
Coordinate customer appointment scheduling.
Act as a liaison among operations, carriers, and customers in administering orders.
Communicate customer feedback to management, including indications of dissatisfaction.
Prepare shipping and tracing information for customers and management as required.
Interact positively with customers, operations, and carriers.
Answer and route calls, plan and schedule, and perform other clerical and administrative duties as directed by management.