Service Parts Distribution & Logistics Manager

ASSA ABLOY•Indian Trail, NC

1d•Onsite

About The Position

ASSA ABLOY Entrance Systems is seeking a hands-on operations leader to manage its growing service spare parts business in Monroe, North Carolina, within the Pedestrian Segment. The role leads a high-volume, multi-million-dollar distribution center supporting field technicians and service customers across North America. The manager owns P&L responsibilities, leads a Lean transformation, and develops a team focused on delivering the right parts to the right place on time. The position also coordinates with Supply Chain on material planning, purchasing, transportation, and logistics, and leads improvement work to optimize availability, inventory, and costs.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, or a related field, or an equivalent combination of education and experience.
7+ years of progressive experience in distribution, warehouse, or logistics operations.
Experience owning or significantly influencing a P&L or operating budget.
Demonstrated use of Lean or continuous improvement methods to achieve measurable productivity, quality, and cost gains.
Strong knowledge of inventory management, including cycle counting, replenishment planning, and slotting.
Working knowledge of ERP and warehouse management systems.
Strong Excel and data analysis skills.
Ability to lead change, hold teams accountable to KPIs, and communicate clearly at all levels.

Nice To Haves

Experience in aftermarket, service parts, or MRO distribution, ideally supporting a field service organization.
Experience in multi-site or international operations within a global company.
ASCM/APICS certification (CPIM or CSCP) and/or Lean Six Sigma Green or Black Belt.
Background in building products, door or entrance systems, or industrial equipment.

Responsibilities

Lead the service spare parts business and balance long-term transformation with daily operational demands.
Develop and deliver results for the business, including P&L responsibilities.
Coach and lead the service parts growth transformation plan using Lean principles.
Drive international improvement projects to optimize availability, inventory management, and costs.
Work with Supply Chain to optimize material planning and purchasing of core spare parts.
Manage spare parts transportation and logistics in cooperation with the Supply Chain organization.
Manage sourcing needs for third-party competitor spare parts.
Ensure picking, packing, spare parts production, and deliveries meet agreed lead times with service companies.
Meet delivery performance targets and other spare parts KPIs.
Develop the customer service organization supporting the service organization.
Manage inventory in the spare parts center and external warehouses, including cycle counts.
Oversee stock levels, reorder points, and space allocations for new service parts.
Develop and implement departmental quality assurance programs.
Oversee Distribution Services, warehouse operations, and shipping, including boxes and cars.
Hire staff, oversee training, and evaluate capacity needs to support service parts growth.
Direct, evaluate, support, and mentor distribution services supervisors.
Communicate changes to policies, procedures, and working standards through individual counseling and department meetings.
Monitor workload and productivity and ensure 100% on-time delivery.
Communicate departmental goals, objectives, organizational activities, and initiatives to staff in a timely manner.
Monitor quality control across departmental activities.
Generate departmental productivity reports for benchmarking programs.
Assist with preparation of the annual budget.
Perform related duties as required, which may include direct assistance with material handling.