Product Service Manager

Doosan Corp • Johnson Creek, WI

6d

About The Position

Doosan Bobcat is seeking a Product Service Manager to identify, evaluate, prioritize, and help resolve product issues affecting dealers and customers. The role connects equipment performance and feedback from the field with teams across Engineering, Quality, Manufacturing, Product Management, Parts, Sourcing, Product Liability, and other areas. It supports improvements to product quality, reliability, performance, and serviceability, including product concerns involving engine, power-unit, and power-plant technologies.

The Product Service Manager gathers and communicates dealer, customer, field, and warranty information; supports investigations and field solutions; and represents customer and dealer needs in new product development. The position also delivers or oversees technical training and product updates for dealer teams, internal field staff, and global stakeholders. Travel of 10–24% is required.

Requirements

• Bachelor’s degree in Engineering.
• Five to seven years of relevant experience.
• At least two years of hands-on equipment operation experience involving construction or agricultural equipment.
• Technical product knowledge and aptitude.
• Knowledge or experience involving engine, power-unit, and/or power-plant technologies.
• Ability to work effectively across functions and influence outcomes through collaboration.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to build productive relationships with dealers, customers, suppliers, and internal partners.
• Strong time-management, organizational, and prioritization skills.
• Proficiency with Microsoft Office.
• Ability to travel 10–24%.

Responsibilities

• Lead efforts to identify, evaluate, and prioritize emerging product issues.
• Partner with cross-functional teams to investigate product concerns and support solutions that improve product quality and reliability.
• Use dealer, customer, field, and warranty information to communicate product performance and trends.
• Provide Manufacturing, Product Management, Quality, and Engineering teams with current information about field conditions, product concerns, and performance trends.
• Build working relationships with dealers, customers, suppliers, and internal partners to gather information, share findings, and support product improvements.
• Serve as a communication link between Territory Support Managers, dealers, customers, and internal teams.
• Keep field staff and dealer service, sales, and parts teams informed about product changes, emerging concerns, and recommended actions.
• Translate complex technical information into practical guidance for internal and external audiences.
• Recommend field modifications related to assigned products and technologies, and help develop their technical justification, documentation, and communications.
• Coordinate information for dealers, field staff, and end users so product updates are understood and communicated effectively.
• Represent customer and dealer needs and experiences during new product development.
• Provide feedback on product quality, reliability, performance, and serviceability, and help incorporate field insights into product decisions.
• Conduct or oversee training on product updates, improvements, and new product introductions for dealer teams and internal field staff.
• Communicate technical updates across the organization and dealer network, including to global stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level