Service Product Manager

Epson America, Inc. • Los Alamitos, CA

5d • $151,152 - $198,388 • Hybrid

About The Position

Epson is seeking a Service Product Manager to join its Service Programs Product Management team. The role advances Epson’s service-as-profit-center strategy by shaping a competitive portfolio of service contracts and professional services, guiding go-to-market plans, and delivering customer value across Epson’s product portfolio. The manager partners with Sales, Product Management, Service and Support, Marketing Communications, Finance, Logistics, and Seiko Epson Corporation to translate market insight into scalable, profitable service offerings. The position is based in Epson’s Los Alamitos, California office, with the opportunity for a hybrid work schedule.

The role oversees service product development and management, including roadmap definition, competitive benchmarking, viability analysis, pricing, profitability, revenue forecasting, sales performance, marketing strategy, positioning, launches, and sales training. It also includes management responsibilities such as hiring and developing personnel, managing vendor and cross-functional relationships, operating within budget, and contributing to annual and tactical plans.

Requirements

• 10 or more years of senior managerial or highly specialized experience.
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.).
• Product-management experience supporting service offerings, service contracts, warranties, professional services, or related lifecycle programs.
• Strong financial acumen and demonstrated experience with cost analysis, pricing, bid review, and portfolio profitability management.
• Ability to influence across functions, provide clear direction, and respectfully challenge assumptions or proposals to achieve the best business outcome.
• Experience partnering with Sales, Product Management, Service and Support, Marketing Communications, Finance, Operations, and Seiko Epson Corporation or comparable global stakeholders.
• Demonstrated Epson Product Management experience and broad product knowledge, with the ability to connect service strategy across multiple product categories, customer needs, and go-to-market motions.
• Demonstrated ability to lead service-related product launches, create promotional programs, and equip sales teams to communicate customer value.

Responsibilities

• Define a competitive roadmap for value-added service offerings, including service contracts and professional services.
• Benchmark competitors to assess market offerings and pricing trends.
• Analyze offering viability and establish pricing.
• Manage portfolio profitability.
• Independently manage relationships with Seiko Epson to monitor product development and recommend ways to meet market needs, including negotiating tradeoffs.
• Achieve revenue and gross profit targets for EAI service offering sales.
• Prepare bottom-up service revenue forecasts.
• Monitor sales performance and identify and resolve obstacles to achieving sales targets.
• Drive marketing for Epson’s service lineup, define customer value propositions, set service marketing strategy, and execute that strategy.
• Make and substantiate recommendations on service product positioning and pricing.
• Create marketing briefs and direct Marketing Communications and Advertising on execution of advertising and promotional tactics for assigned products.
• Act as an internal and external PR spokesperson and champion for Epson’s service lineup.
• Prepare materials for and participate in training the Sales Team on service offerings.
• Lead service product launches, incorporate launch plans into the launch factory process, and oversee structured launch processes.
• Hire, motivate, evaluate, and develop group or department personnel.
• Coach and mentor team members, advise management, and recommend action on personnel matters and problematic conditions requiring escalation.
• Build relationships with cross-functional peers and senior management to support company goals and objectives.
• Manage vendor relationships for assigned products or services.
• Maintain professional relationships with peers in other corporations and outside organizations.
• Operate within budgetary constraints and participate in developing, updating, and reconciling annual budget forecasts and operating plans.
• Develop and maintain written departmental standards and procedures.
• Contribute to tactical and annual operating plans by defining group goals and objectives.

Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage, with eligibility on the start date.
• Paid time off, including sick time, vacation, and holidays.
• Company-paid life insurance and short-term and long-term disability programs.
• 401(k) plan with company matching.
• Educational reimbursement.
• Employee assistance program (EAP).
• Adoption assistance.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior