Assistant Senior Manager, Service Center
XPO • Dickinson Township, PA4d • Onsite
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Assistant Senior Manager, Service Center 1
XPO•Dickinson Township, PA
•Onsite
About The Position
This role involves assisting in the supervision of all employees reporting to the service center, including tracking and auditing hours, handling payroll and personnel changes, administering corrective action, and monitoring coaching, training, and development. The Assistant Service Center Manager will lead the service center when upper management is not present and assist in managing inbound, city, and outbound freight operations. Key responsibilities include planning daily staffing, partnering with the sales team to grow revenue, communicating productivity and policy information to employees, analyzing and implementing cost-cutting and efficiency improvement opportunities, maintaining facility and equipment safety, complying with laws and company policies, and overseeing hazardous material shipment documentation and procedures.
Requirements
- At least 5 years of LTL freight management and/or service center management experience
- Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures
- Experience with Microsoft Office
- Valid driver’s license and satisfactory driving record
- Available to work a variety of shifts, including days, evenings, nights and weekends and to travel as needed
- Demonstrated ability to prioritize work with excellent organizational skills
- Strong interpersonal and management skills and able to effectively lead, coach and influence employees
- Excellent verbal and written communication skills and able to present clean, organized and thorough information and data appropriate for the intended audience
- Frequently lift up to 50 lbs. and occasionally greater than 75 lbs.
- Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
- Work outdoors in inclement weather
- Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery
- Be open to potentially relocating geographic areas for career advancement
Nice To Haves
- Bachelor’s degree, 5 years of related work or equivalent military experience
- Experience with process improvement and the use of Lean and/or Six Sigma
- Forklift experience
Responsibilities
- Assist in supervising all employees reporting to the service center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training and development of your staff
- Lead the service center when upper management is not on site
- Assist in managing and directing inbound, city and outbound freight operations, including FAC operations, if applicable
- Assist in planning daily staffing needs to ensure freight is delivered and picked up on time
- Partner with sales team to help grow revenue at the service center
- Frequently provide information to service center employees about productivity and company policies and procedures
- Analyze, monitor and implement opportunities to cut costs and improve efficiencies
- Maintain clean and safe working conditions of the facility and equipment
- Comply with all applicable laws/regulations, as well as all company policies/procedures
- Route proper documentation and oversee procedure control for hazardous material shipments
Benefits
- Competitive compensation package
- Full health insurance benefits available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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