Service Manager

Hy-Vee•Des Moines, IA

6d•Onsite

About The Position

The Service Manager helps keep the store running smoothly by supervising and coordinating employees across departments and ensuring customers receive prompt, friendly service. The role leads by example, manages work schedules, addresses customer issues, oversees merchandising and compliance, and supports store needs throughout a fast-paced retail environment. The Service Manager also trains and develops employees, supports safety and operational requirements, and handles managerial information and transactions.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to perform arithmetic involving fractions, decimals, and percentages accurately.
Ability to conduct interviews to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits positive.
Lead by example and maintain positive employee relations, teamwork, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and resolve customer issues promptly and professionally.
Train employees in store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll-system functions.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales and profit-and-loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.