Customer Service - Front End Manager

Meijer•Three Rivers, MI

About The Position

The Area Leader is responsible for team member engagement within their span of care and for the overall operations and financial performance of the area. The role includes driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Area Leader directs Leads and Team Leaders and is accountable for area operations and financials, including shrink, productivity, safety, scheduling and staffing forecasts, and team member and customer conflict resolution. The position also identifies and implements process improvements and serves as a steward of the Meijer culture. The role supports team members through onboarding, training, development, coaching, and feedback; identifies talent and supports career discussions and workforce planning; and ensures Meijer standards are upheld. It oversees corporate plan execution and area services and products to maximize sales and productivity, including ownership of budget line items in the P&L. The Area Leader also drives safety, compliance, and store condition management, and ensures Team Leaders and Leads guide team members, assign daily work, and address training needs. Other duties may be assigned or required.

Requirements

Bachelor’s degree or equivalent experience.
At least 4 years of retail/grocery or customer service experience.
Passion for providing industry-leading service.
Ability to communicate clear and precise direction to team members.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to lead an organization that practices working safely at all times.
Proactive and creative thinking applied to the business.
Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
Strong business acumen.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Progressive leadership experience.
Innovative attitude to help Meijer set the industry standard.

Responsibilities

Engage with team members to ensure appropriate onboarding, training, development, coaching, and feedback.
Identify talent and hold career discussions to support store staffing and a diversified talent pipeline for team member and leadership roles.
Hold candid discussions with team members to uphold Meijer standards and support their growth within the organization.
Oversee corporate plan execution and the management of services and products to maximize sales and productivity.
Own area budget line items in the P&L and be accountable for area operations and financial results.
Manage area concerns including shrink, productivity, safety, scheduling, staffing forecasts, and team member and customer conflict resolution.
Drive safety, compliance, and overall condition management throughout the store, following store compliance procedures.
Ensure Team Leaders and Leads provide guidance, assign daily work, and address training needs for team members.
Identify and implement process improvements.
Serve as a steward of the Meijer culture.