Assistant Customer Service Manager Front end

Northeast Grocery•Town of Malone, NY

7d•$18 - $26

About The Position

The Assistant Customer Service Manager oversees the store’s Front End operation and helps ensure associates provide fast, friendly, and efficient customer service. The role covers checkout operations, bottle returns, cleaning of the break room and restrooms, and maintenance of the store’s parking lot and sidewalk areas. It ensures Front End policies and procedures are followed and assists the Customer Service Manager in communicating company programs to associates and ensuring compliance. The position trains and supervises cashiers, bottle associates, and service clerks; schedules associates; performs administrative duties; and helps maintain cash controls, security, supplies, records, and Front End expenses. It also supports accurate and efficient customer transactions, timely recording of pricing errors, neat and safe work areas, sanitation compliance, and merchandising standards. The listed pay range is $18.00–$25.50.

Requirements

Must be at least 18 years of age.
Satisfactory performance reviews.
Strong organizational skills and ability to multitask.
Ability to manage others and follow through to achieve desired results and objectives.
Strong communication skills.
Basic literacy.
Basic computer skills.
High school diploma or equivalent.
1–3 years of related experience.

Responsibilities

Ensure the highest level of customer service and courtesy is provided at all times.
Ensure associates follow company 5S efficiency standards and greet customers appropriately, including asking for an AdvantEdge Card and acknowledging customers at the beginning and end of each transaction.
Ensure associates understand shrink-related items and how to control shrink.
Train and supervise cashiers, bottle associates, and service clerks.
Schedule associates and perform administrative duties.
Maintain cashier controls and security according to company policies and procedures.
Ensure cash controls and over/short policies are followed.
Maintain adequate supplies for Front End operations while controlling expenses.
Control media collected at registers according to company policies and procedures.
Maintain detailed and accurate cashier log books for audit purposes and regulatory compliance.
Assist the Customer Service Manager with maintaining Front End expenses, including payroll and cashier over/shorts.
Ensure customer orders are rung accurately and efficiently in accordance with corporate policies and procedures.
Ensure pricing errors are recorded promptly.
Keep the Front End operation neat, safe, and clean, and ensure compliance with company and state sanitation regulations.
Maintain an organized workstation according to 5S standards.
Ensure Front End merchandising racks, including cigarette and candy racks, are adequately stocked and kept neat and clean.
Ensure Front End associates consistently meet company efficiency standards.
Perform other related duties assigned by management and adhere to company policies and procedures.