Assistant Customer Service Manage Front end

Northeast Grocery•Saint Albans Town, VT

22h•$18 - $26

About The Position

Responsible for ensuring each Front End associate provides fast, friendly, and efficient customer service and for overseeing the store’s Front End operation. This includes customer checkout (registers, scanning, and service), bottle return, cleaning the break room and restrooms, and maintaining the parking lot and sidewalk areas. Ensures Front End policies and procedures are followed and assists the Customer Service Manager in communicating and implementing company programs with Front End associates. The role trains and supervises cashiers, bottle associates, and service clerks; schedules associates; performs administrative duties; maintains cashier controls, security, and accurate records; and helps manage Front End expenses. It also ensures accurate transactions, timely recording of pricing errors, adequate supplies and merchandise, and a neat, safe, clean, and organized work area in accordance with company standards and sanitation regulations.

Requirements

Must be at least 18 years of age.
Satisfactory performance reviews.
Strong organizational skills and ability to multitask.
Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
Strong communication skills.
Basic literacy.
Basic computer skills.
High school diploma or equivalent.
1–3 years of related experience.

Responsibilities

Ensure the highest level of customer service and courtesy is provided at all times.
Work consistently within company 5S efficiency standards.
Ensure associates ask each customer for an AdvantEdge Card and smile and acknowledge customers at the beginning and end of each transaction.
Ensure associates are aware of shrink-related items and how to control shrink.
Train and supervise cashiers, bottle associates, and service clerks.
Schedule associates and perform administrative duties.
Maintain cashier controls and security in accordance with company policies and procedures.
Ensure cash controls and over/short policies are followed.
Ensure adequate operating supplies are available and maintain expense control.
Control cash from all media collected at registers according to company policies and procedures.
Maintain detailed, accurate cashier log books for audit purposes and regulatory compliance.
Assist the Customer Service Manager with Front End expenses, including payroll and cashier over/shorts.
Ensure customer orders are rung accurately and efficiently in accordance with corporate policies and procedures.
Ensure pricing errors are recorded promptly.
Keep the Front End operation neat, safe, and clean and compliant with company and state sanitation regulations.
Maintain a neat, clean, and organized workstation according to 5S standards.
Ensure Front End merchandising racks, including cigarettes and candy, are adequately stocked and kept neat and clean.
Ensure Front End associates consistently meet company efficiency standards.
Perform other related duties assigned by management and adhere to company policies and procedures.