Assistant Customer Service Manager Front end

Northeast Grocery•Burlington, VT

21h•$18 - $26

About The Position

The Assistant Customer Service Manager oversees the store’s Front End operation and helps ensure associates provide fast, friendly, and efficient customer service. The role covers customer checkout—including registers, scanning, and service—as well as bottle returns, cleaning the break room and restrooms, and maintaining the parking lot and sidewalk. The position ensures Front End policies and procedures are followed and assists the Customer Service Manager in communicating and implementing company programs among Front End associates. The role is responsible for training and supervising cashiers, bottle associates, and service clerks; scheduling associates; maintaining cashier controls and security; and supporting Front End expense management. It also ensures accurate and efficient transactions, timely recording of pricing errors, adequate supplies, and a neat, safe, clean, and well-stocked Front End area that meets company efficiency and sanitation standards. The posted pay range is $18.00–$25.50.

Requirements

Must be at least 18 years of age.
Satisfactory performance reviews.
Strong organizational skills and ability to multitask.
Ability to manage others and follow through to achieve desired results and objectives.
Strong communication skills.
Basic literacy.
Basic computer skills.
High school diploma or equivalent.
1–3 years of related experience.

Responsibilities

Ensure the highest level of customer service and courtesy is provided at all times.
Ensure associates follow company 5S efficiency standards and ask customers for an AdvantEdge Card.
Ensure associates smile and acknowledge customers at the beginning and end of each transaction.
Ensure associates understand shrink-related items and how to control them.
Train and supervise cashiers, bottle associates, and service clerks.
Schedule associates and perform administrative duties.
Maintain cashier controls and security in accordance with company policies and procedures.
Ensure cash controls and over/short policies are followed.
Maintain adequate operating supplies for the Front End and control expenses.
Control cash from all media collected at registers in accordance with company policies and procedures.
Maintain detailed and accurate cashier log books for audit information and regulatory compliance.
Assist the Customer Service Manager with maintaining Front End expenses, including payroll and cashier over/shorts.
Ensure customer orders are rung accurately and efficiently in accordance with corporate policies and procedures.
Ensure pricing errors are recorded promptly.
Keep the Front End neat, safe, and clean in accordance with company and state sanitation regulations.
Maintain an organized workstation according to 5S standards.
Ensure Front End merchandising racks, including cigarette and candy racks, are adequately stocked, neat, and clean.
Ensure Front End associates consistently meet company efficiency standards.
Perform other related duties assigned by management and adhere to company policies and procedures.