Assistant Customer Service Manage Office

Northeast Grocery•Rutland Town, VT

1d•$18 - $26

About The Position

The Assistant Customer Service Manage Office advocates for guests and helps deliver a friendly, helpful, easy, and safe shopping experience. The role supervises the Guest Service area, maintains a professional appearance and a neat, clean, and safe work area, and oversees cash controls and reporting. It also schedules, trains, and coaches Guest Service teammates and ensures that office and Guest Service operations follow company policies and procedures.

Requirements

Must be at least 18 years of age.
Strong communication skills.
Exceptional customer service skills.
Strong organizational skills and ability to multitask.
Strong supervisory skills.
Must be reliable and demonstrate integrity and professionalism.
Ability to read and write at the 8th-grade level.
Basic math skills.
High school diploma or equivalent.
1–3 years of related experience.

Responsibilities

Greet guests, make eye contact, and thank each guest served.
Provide a friendly, helpful, easy, and safe shopping experience that meets guests’ expectations.
Maintain a professional manner in accordance with the dress code and personal grooming policy.
Work safely and maintain a neat and clean work area in accordance with company policies and procedures.
Supervise the Guest Service area.
Maintain cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.
Accurately process and report daily and weekly cash and sales activities.
Schedule, train, and coach Guest Service teammates.
Maintain cashier control reports and office security in accordance with company policies and procedures, including LISA (Look InSide Always) and BOB (Bottom of Basket).
Count and record cashier monies according to company procedures, and record and process bank deposits.
Ensure the Guest Service area and related items are secured while working and at the end of each shift.
Communicate new policies or promotional programs to guests.
Perform other related duties assigned by management and adhere to company policies and procedures.