Customer Service Office

Sendik's Food Market•Grafton, WI

About The Position

The Customer Service Office Associate models and promotes Sendik’s culture by consistently providing “best in class” service to guests. The role helps maintain front-end operations through daily task management, customer complaint resolution, accurate cash and transaction handling, and delegation of tasks to the team. The associate is expected to demonstrate accountability and accuracy while helping create a positive customer experience in a fast-paced grocery environment.

Requirements

Must be at least 18 years old because the role involves handling wine and spirits.
Prior experience in customer service, cash handling, and leadership is required.
Ability to provide clear direction and delegate responsibilities to a team.
Ability to adapt quickly to changing conditions, priorities, and circumstances.
Ability to maintain composure, meet deadlines, and work effectively under pressure and in a fast-paced environment.
Excellent communication, organizational, and planning skills, including strong verbal and written communication.
Ability to make independent decisions regarding department needs and priorities.
Strong sense of urgency, time management, prioritization, and multitasking skills.
Strong computer skills, including working knowledge of Microsoft Office and Google products.
Excellent attention to detail, problem-solving, and conflict-resolution skills.
Exceptional customer service skills.
Ability to accommodate a fluctuating schedule, including evening, weekend, and holiday shifts.
Ability to stand, walk, lift, bend, and push or pull for extended periods.
Ability to lift up to 50 pounds.

Responsibilities

Serve customers in accordance with Sendik’s culture by greeting, engaging, delighting, and thanking every guest.
Answer customer questions, make suggestions, and resolve complaints with consistent, timely, and friendly service.
Encourage customers to participate in monthly charity partnerships and the Red Bag Rewards program.
Assist with opening and closing duties, including unlocking registers, balancing the safe, reviewing the daily schedule, settling drawers, and completing cleaning lists.
Conduct lane audits by reviewing register balances and transaction accuracy, and investigate discrepancies.
Monitor monetary needs, including placing daily change orders, making bank deposits, and managing petty cash.
Review lottery ticket stock for accurate inventory and investigate discrepancies.
Schedule break and meal times to ensure coverage throughout the day.
Assist with accurately and efficiently checking out customer orders.
Maintain Customer Service reports, including accounting logs, change order requests, special request items, delivery logs, customer concerns, and lost and found.
Assist with store promotional sales events as needed.
Assist with training and mentoring new associates at the Customer Service Desk.
Maintain a clean and safe work environment by following safety and sanitation regulations and procedures.
Assist with other Customer Service duties as needed.