Manage Designate

Papa John's•Charlotte, NC

About The Position

The Manager Designate works under the direction and supervision of the General Manager to ensure compliance with Papa John’s product and customer service standards. The role calls for a team-oriented leader who makes quality decisions and builds pride and accountability among team members. Responsibilities also include shift management, carrying out company policies and programs, and maintaining compliance with applicable laws and ethical business practices. Through these duties, the Manager Designate is expected to develop the competencies needed to become a General Manager.

Requirements

Successful and stable employment history with supervisory experience.
Able to work long hours, generally 32 or more hours, scheduled or unscheduled, including nights, weekends, and emergencies.
Analytical skills to use data to generate insights for operational excellence.
Planning and prioritization skills focused on highest-impact, highest-value work.
Financial and business acumen.
Ability to communicate effectively and candidly.
Problem-solving ability, including using rigorous logic to develop innovative and effective solutions.
Commitment to continual process improvement.
Ability to build and leverage talent.
Ability to work in a challenging, fast-paced environment and adapt to new situations.
Ability to effectively communicate, inform, and influence senior leaders.
Ability to work cross-functionally on multiple initiatives and demonstrate a successful record of advancing projects.

Nice To Haves

High school diploma or GED preferred.
Serv-Safe or local/state food service certification preferred.

Responsibilities

Ensure delivered products meet Papa John’s standards and accurately reflect customer orders.
Communicate, train, and promote quality standards using available resources, including the Operations Manual and Team Member Handbook.
Recommend performance actions regarding team members to the General Manager.
Build and maintain a quality- and customer-focused team atmosphere characterized by teamwork, energy, and fun.
Manage sales goals by providing prompt, friendly customer service and building check averages through product training and sales execution.
Seek additional sales through traditional and non-traditional methods, including local restaurant marketing and community engagement.
Manage profit goals and keep food, labor, and other controllable costs within budget; address budget deviations using the PROFIT System.
Perform administrative and cash management duties.
Plan and manage inventory using the restaurant’s computerized inventory system to meet sales demand and minimize loss.
Manage company assets by keeping the restaurant clean and fully equipped and ensuring equipment operates properly.
Ensure the restaurant meets safety and security standards at all times.
Manage shifts and execute company policies, procedures, programs, and systems.
Maintain compliance with applicable federal, state, and local laws and ethical business practices.
Develop competencies required to become a General Manager.