Manager Designate

Papa John's•Raleigh, NC

About The Position

The Manager Designate works under the direction and supervision of the General Manager to ensure compliance with the company’s product and customer service standards. The role calls for team-oriented leadership, sound decision-making, and fostering pride and accountability among team members. Responsibilities include shift management and carrying out company policies, procedures, programs, and systems, while maintaining compliance with applicable laws and ethical business practices. The Manager Designate is expected to develop the competencies needed to become a General Manager. The position supports product quality, customer service, sales, profitability, inventory, administration, and restaurant operations. It also helps maintain a clean, safe, secure, and fully equipped restaurant. The job generally requires 32 or more hours per week and may include long hours, nights, weekends, and work during emergencies.

Requirements

Successful and stable employment history with supervisory experience.
Able to work long hours, generally 32 or more hours, including scheduled or unscheduled work, nights, weekends, and emergencies.
Analytical skills to use data to generate insights for operational excellence.
Planning and prioritization skills, with a focus on highest-impact and highest-value work.
Financial and business acumen.
Ability to communicate effectively and candidly.
Problem-solving ability, including using rigorous logic to develop innovative, effective solutions.
Commitment to continual process improvement.
Ability to build and leverage talent.
Ability to work in a challenging, fast-paced environment and adapt to new situations.
Ability to communicate, inform, and influence senior leaders.
Ability to work cross-functionally on multiple initiatives and a successful record of advancing projects.

Nice To Haves

High school diploma or GED.
Serv-Safe or local or state food service certification.

Responsibilities

Ensure each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
Communicate, train, and promote quality standards to team members using available tools, including the Operations Manual and Team Member Handbook.
Recommend performance actions regarding team members to the General Manager.
Build a quality- and customer-focused team and foster teamwork, energy, and fun.
Manage sales goals by providing prompt, friendly customer service and improving check averages through team member product training and sales execution.
Seek additional sales through traditional and non-traditional methods, including local restaurant marketing and building a positive community presence.
Manage profit goals and keep food, labor, and other controllable costs within budget; correct budget deviations using the PROFIT System.
Perform administrative and cash management duties.
Plan and manage inventory using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
Protect company assets by keeping the restaurant clean and fully equipped, ensuring equipment operates properly, and maintaining safety and security standards.
Manage shifts and execute company policies, procedures, programs, and systems.
Maintain compliance with federal, state, and local laws and ethical business practices.