Manager Designate

Papa Johns•Durham, NC

11d

About The Position

The Manager Designate works under the direction and supervision of the General Manager to ensure compliance with the company’s product and customer service standards. The role requires team-oriented leadership, sound decision-making, and promoting pride and accountability among team members. Responsibilities include shift management, implementing company policies and procedures, and maintaining compliance with applicable laws and ethical business practices. The position is intended to develop the competencies needed to become a General Manager.

Requirements

Successful and stable employment history with supervisory experience.
Able to work long hours, generally 32 or more hours, on scheduled or unscheduled shifts, including nights, weekends, and emergencies.
Analytical skills, including the ability to use data to generate operational insights.
Planning and prioritization skills focused on high-impact, high-value work.
Financial and business acumen.
Ability to communicate effectively and candidly.
Problem-solving skills, including the ability to apply rigorous logic and develop effective, innovative solutions.
Commitment to continuous process improvement.
Ability to build and leverage talent.
Ability to work in a challenging, fast-paced environment and adapt to changing situations.
Ability to communicate with, inform, and influence senior leaders.
Ability to work cross-functionally on multiple initiatives and demonstrate a record of advancing projects.

Nice To Haves

High school diploma or GED.
Serv-Safe or local/state Food Service Certification.

Responsibilities

Ensure delivered products meet Papa John’s standards and accurately reflect customer orders.
Communicate, train, and promote quality standards using available resources, including the Operations Manual and Team Member Handbook.
Recommend performance actions regarding team members to the General Manager.
Build a quality- and customer-focused team and foster teamwork, energy, and fun.
Manage sales goals by providing prompt, friendly customer service, training team members on products, and executing sales practices to build check averages.
Seek additional sales through traditional and non-traditional methods, including local restaurant marketing and community engagement.
Manage profit goals and keep food, labor, and other controllable costs within budget; address budget deviations using the PROFIT System.
Perform administrative and cash management duties.
Plan and manage inventory using the restaurant’s computerized inventory system to meet sales demand and minimize loss.
Protect company assets by keeping the restaurant clean and fully equipped, ensuring equipment operates properly, and maintaining safety and security standards.
Manage shifts and execute company policies, procedures, programs, and systems.