Manage Designate

Papa Johns • Charlotte, NC

5d

About The Position

The Manager Designate works under the direction and supervision of the General Manager to ensure the restaurant meets company product and customer service standards. The role involves team-oriented leadership, sound decision-making, and promoting pride and accountability among team members. The Manager Designate also manages shifts, implements company policies and programs, and maintains compliance with applicable laws and ethical business practices. The position is intended to develop the competencies needed to become a General Manager.

Requirements

• Successful and stable employment history with supervisory experience.
• Ability to work long hours, generally 32 or more hours, scheduled or unscheduled, including nights, weekends, and emergencies.
• Analytical skills and ability to use data to support operational excellence.
• Planning and prioritization skills.
• Financial and business acumen.
• Effective and candid communication skills, including the ability to inform and influence senior leaders.
• Problem-solving ability, using rigorous logic and innovative, effective solutions.
• Commitment to process improvement.
• Ability to build and leverage talent.
• Ability to work in a challenging, fast-paced environment and adapt to new situations.
• Ability to work cross-functionally on multiple initiatives and demonstrate a record of advancing projects.

Nice To Haves

• High school diploma or GED.
• Serv-Safe or local or state food service certification.

Responsibilities

• Ensure each product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicate, train, and promote quality standards using tools such as the Operations Manual and Team Member Handbook.
• Recommend performance actions regarding team members to the General Manager and foster a quality- and customer-focused team atmosphere.
• Manage sales goals by providing prompt, friendly service, training team members on products and sales execution, and pursuing local marketing and community engagement opportunities.
• Manage profit goals and controllable costs, correct budget deviations using the PROFIT System, and perform administrative and cash management duties.
• Plan and manage inventory using the restaurant’s computerized inventory system to meet sales demand and minimize loss.
• Maintain company assets by keeping the restaurant clean and fully equipped, ensuring equipment operates properly, and maintaining safety and security standards.
• Manage shifts and execute company policies, procedures, programs, and systems.
• Maintain compliance with federal, state, and local laws and ethical business practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED