Manager Designate

Papa John's•Durham, NC

10d

About The Position

The Manager Designate works under the direction and supervision of the General Manager to ensure compliance with Papa John’s product and customer service standards. The role involves team-oriented leadership, sound decision-making, and building team members’ pride and accountability. The Manager Designate oversees shifts, executes company policies, procedures, programs, and systems, and maintains compliance with applicable laws and ethical business practices. Through these duties, the Manager Designate develops the competencies needed to become a General Manager. The position is responsible for product quality, customer service, team training and performance, sales and profit goals, inventory, administrative and cash management, and the restaurant’s assets, cleanliness, equipment, safety, and security. The role generally requires 32 or more hours per week and may involve long hours, scheduled or unscheduled, including nights, weekends, and emergencies.

Requirements

Successful and stable employment history with supervisory experience.
Ability to work long hours, generally 32 or more hours, including scheduled or unscheduled work, nights, weekends, and emergencies.
Analytical skills to use data to generate operational insights.
Planning and prioritization skills focused on high-impact, high-value work.
Financial and business acumen.
Ability to communicate effectively and candidly.
Problem-solving ability, including using rigorous logic to develop innovative and effective solutions.
Commitment to process improvement.
Ability to build and leverage talent.
Ability to work in a challenging, fast-paced environment and adapt to new situations.
Ability to communicate, inform, and influence senior leaders.
Ability to work cross-functionally on multiple initiatives and demonstrate a successful record of advancing projects.

Nice To Haves

High school diploma or GED.
Serv-Safe or local/state food service certification.

Responsibilities

Ensure each product delivered meets Papa John’s standards and accurately reflects the customer’s order.
Communicate, train, and promote quality standards using available resources, including the Operations Manual and Team Member Handbook.
Recommend performance actions regarding team members to the General Manager.
Build a quality- and customer-focused team and foster teamwork, energy, and fun.
Manage sales goals by providing prompt, friendly service, training team members on products, and executing sales practices to build check averages.
Seek additional sales through traditional and non-traditional methods, local restaurant marketing, and a positive community presence.
Manage profit goals and keep food, labor, and other controllable costs within budget; address budget deviations using the PROFIT System.
Execute administrative and cash management duties.
Plan and manage inventory levels using the restaurant’s computerized inventory system to meet sales demand and minimize loss.
Manage company assets by keeping the restaurant clean and fully equipped and ensuring equipment operates properly.
Ensure the restaurant meets safety and security standards at all times.
Manage shifts and execute company policies, procedures, programs, and systems while maintaining compliance with applicable laws and ethical business practices.