Service Manager

Seattle • Seattle, WA

6d

About The Position

RWC Group is seeking a Service Manager to lead the daily operations of a service department at its heavy-duty commercial truck and bus dealership group. The role focuses on developing high-performing teams, ensuring safe and high-quality repairs, delivering strong customer service, and maintaining operational and financial performance. Service Managers work with dealership leadership to meet operational and financial goals and improve department processes and customer satisfaction.

Requirements

• At least three years of leadership experience in heavy-duty truck, fleet, automotive, heavy equipment, or related service operations.
• Strong understanding of diesel truck service operations.
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Financial acumen and experience managing budgets and departmental profitability.
• Excellent customer service and conflict resolution skills.
• Experience using dealership management systems and service software.

Nice To Haves

• Previous experience as a Service Manager, Assistant Service Manager, Shop Foreman, or equivalent leader.

Responsibilities

• Lead all day-to-day operations of the Service Department.
• Recruit, develop, coach, and retain technicians, supervisors, and service personnel.
• Drive technician productivity, efficiency, proficiency, and profitability.
• Ensure repairs are completed safely, accurately, and on time.
• Build customer relationships through effective communication and service.
• Manage departmental budgets, labor sales, gross profit, and key performance indicators.
• Promote safety, accountability, teamwork, and continuous improvement.
• Ensure compliance with company policies, OSHA requirements, and manufacturer standards.
• Partner with dealership leadership to achieve operational and financial goals.
• Identify opportunities to improve processes, customer satisfaction, and overall department performance.

Benefits

• Competitive compensation with performance-based incentive opportunity.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Short-term and long-term disability coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed