Service Manager

Hy-Vee•Oakdale, MN

10d•Onsite

About The Position

The Service Manager supervises and coordinates employee activities across store departments to keep operations running smoothly and ensure customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and supports store needs in a fast-paced retail environment. The manager plans and adjusts schedules, assigns duties, follows up on work, trains and develops employees, and helps maintain a positive, accountable team culture. The role also supports merchandising, inventory, safety, payroll-related tasks, customer transactions, and personnel administration. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Two or more years of similar or related work experience preferred.
Ability to solve practical problems and interpret instructions in situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview to obtain basic information, communicate directions clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.
Night and weekend shifts are required.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign employees to duties and follow up on completion of tasks.
Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at all job levels as needed.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties; provide ongoing education on updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise selection and shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Adhere to Hy-Vee policies and store guidelines; report to work as scheduled and on time.