Vice President, Client Service Manager

BNY Mellon • Los Angeles, CA

6d • Onsite

About The Position

The Vice President, Client Processing is a pivotal role within BNY, focused on leading and enhancing client operations. The role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing and outstanding client outcomes. The successful candidate excels in internal and external client services, works effectively under tight timelines, and demonstrates rigorous attention to detail. The position is based in Los Angeles, California.

Requirements

• Bachelor’s degree in business, finance, or a related field.
• Typically, 4–7 years of experience in client service management or a related field, with a track record of leadership and operational excellence.
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders.
• Proven client service experience across internal stakeholders and external institutional clients.
• Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability.
• Exceptional attention to detail, a strong control mindset, and familiarity with audit and risk requirements.
• Solid understanding of settlement cycles, market infrastructure, and standard messaging and confirmation processes.

Nice To Haves

• Advanced degree or professional certification.
• 0–1 years of management experience.
• Familiarity with market utilities and messaging, such as SWIFT, Fedwire, DTCC/NSCC, custodians, and counterparties.

Responsibilities

• Handle client relationships, manage client accounts and service requests, and provide clear, professional communication and proactive issue follow-up for internal stakeholders and external clients.
• Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows, escalating issues appropriately.
• Collaborate with Operations, Client Service, Risk/Compliance, and Technology teams to resolve complex issues and implement remediation plans.
• Support new client onboarding, account setup, and validation of settlement instructions where applicable.
• Prepare and maintain procedural documentation, metrics, and reporting, and contribute to continuous improvement initiatives.
• Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior