Client Service Account Manager - Vice President

JPMorganChase • Tampa, FL

1d

About The Position

As a Vice President within Client Service Account Management (COS GCB Service), you will lead delivery of best-in-class service to a portfolio of large, complex corporate subsidiary clients, including entities operating within global structures. The role requires a strategic leader who can serve as a trusted advisor while navigating complex organizational environments, regulatory requirements, and service models. You will drive a consistent, high-quality client experience, resolve critical issues, shape service strategies, and advance digital and AI-enabled capabilities across the service model.

Requirements

• Minimum 5 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication in an organized, clear, and confident manner.
• Effective time management in a fast-paced environment, including balancing competing priorities and delivering on commitments.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision-making and ability to evaluate risk factors.
• Ability to be flexible with working hours and use virtual connectivity tools when business needs arise.

Responsibilities

• Act as a key advisor to clients, providing advice and consultation on decision-making.
• Serve as the client's central point of resolution and escalation for service issues, liaising with bank partners to manage issues.
• Identify and address product and service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adhere to and ensure client compliance with risk policies and practices, and educate clients on new legal, regulatory, and cybersecurity changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed