Client Service Account Manager - Vice President
About The Position
As a Vice President within Client Service Account Management (COS GCB Service), the role leads best-in-class service for a portfolio of large, complex corporate subsidiary clients, including entities operating within global structures. The position drives a consistent, high-quality client experience, resolves critical issues, and shapes service strategies while advancing digital and AI-enabled capabilities across the service model. It requires strategic leadership and the ability to act as a trusted advisor while navigating complex organizational environments, regulatory requirements, and service models.
Requirements
- Minimum 5 years of relevant industry and/or functional experience.
- Understanding of core Treasury Services product sets.
- Ability to present orally and in writing in an organized, clear, and confident manner.
- Effective time management in a fast-paced environment, with the ability to balance competing priorities and deliver on commitments.
- Ability to partner with internal colleagues and external clients.
- Sound judgment in decision making and ability to evaluate risk factors.
- Ability to be flexible with working hours and use virtual connectivity tools when business needs arise.
Responsibilities
- Act as a key advisor to clients, providing advice and consultation on decision making.
- Serve as the client's central point of resolution and escalation for service issues, liaising with bank partners to manage issues.
- Identify and address product or service gaps and development opportunities, leveraging Treasury Services product capabilities.
- Use product knowledge to recommend and participate in product enhancements and service delivery plans.
- Convey complex ideas and client issues with confidence.
- Adhere to risk policies and practices, ensure client compliance, and educate clients on new legal, regulatory, and cybersecurity changes.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
