Vice President, Client Service Manager

BNY Mellon • Los Angeles, CA

6d • $69,000 - $185,000 • Onsite

About The Position

The Vice President, Client Processing is a pivotal role at BNY focused on leading and enhancing client operations. The role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate and timely processing and strong client outcomes. The position is based in Los Angeles, California.

The position manages client relationships, accounts, and service requests, communicating clearly and professionally with internal stakeholders and external institutional clients. It monitors and resolves exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows, and collaborates with Operations, Client Service, Risk/Compliance, and Technology teams to resolve complex issues and implement remediation plans. The role also supports client onboarding and account setup, maintains procedures and reporting, contributes to process improvements, and ensures adherence to operational risk, compliance, and control frameworks.

The successful candidate brings client service experience, strong operational judgment, attention to detail, accountability, and the ability to work accurately within tight timelines and market cutoffs. BNY offers competitive compensation, benefits, wellbeing programs, paid leaves, and a culture focused on employee growth and innovation. Eligible employees may participate in a 401(k) plan and company-sponsored medical, dental, vision, and basic life insurance plans; other benefits and paid time off may depend on the position offered.

Requirements

• Bachelor’s degree in business, finance, or a related field.
• Typically 4–7 years of experience in client service management or a related field, with a track record of leadership and operational excellence.
• Excellent communication and interpersonal skills for collaborating with stakeholders.
• Proven client service experience with internal stakeholders and external institutional clients.
• Ability to operate within tight timelines and market cutoffs with high accuracy and accountability.
• Exceptional attention to detail, a strong control mindset, and familiarity with audit and risk requirements.
• Solid understanding of settlement cycles, market infrastructure, and standard messaging and confirmation processes.

Nice To Haves

• Advanced degree or professional certification.
• 0–1 years of management experience.
• Familiarity with market utilities and messaging, such as SWIFT, Fedwire, DTCC/NSCC, custodians, and counterparties.

Responsibilities

• Manage client relationships, accounts, and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients.
• Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately.
• Collaborate with Operations, Client Service, Risk/Compliance, and Technology teams to resolve complex issues and implement remediation plans.
• Support new client onboarding, account setup, and validation of settlement instructions where applicable.
• Prepare and maintain procedural documentation, metrics, and reporting, and contribute to continuous improvement initiatives.
• Adhere to operational risk, compliance, and control frameworks; follow established standard operating procedures and identify opportunities for process improvement.

Benefits

• Competitive compensation and benefits.
• Wellbeing programs and flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.
• Eligible employees may enroll in a 401(k) plan.
• Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans.
• Other benefits, including vacation and sick time, may depend on the position offered.
• Potential eligibility for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior