Automotive Service Manager - New Store Opening

Express Oil Change & Tire Engineers • Thomasville, GA

2d

About The Position

The Automotive Service Manager reports to the Store Manager and supports operations in the store’s service department. The role is responsible for setting high standards of excellence and demonstrating company core values. The manager creates a motivated team environment and works hands-on with the Service Team to improve performance by developing and coaching teammates and executing store processes and procedures.

Requirements

• Minimum of 2 years of experience in a Service Manager role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws and MSDS compliance.
• Ability to meet the physical requirements of prolonged standing, stooping, and bending; exerting 50–100 lbs of force occasionally, 10–25 lbs frequently, and greater than 10 lbs constantly; and working at a production-rate pace that entails constant pushing and/or pulling of materials.

Responsibilities

• Assist the Store Manager with the store recruiting process and final employment decisions.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on assignments.
• Coach service department teammates on operational processes using ISI systems and service standards.
• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases in accordance with the parts and Tire Purchase Program; update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure proper equipment and hardware layout and positioning in the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Coach personnel on enforcing the wheel-torqueing process.
• Ensure proper inspections are conducted.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed