Automotive Service Manager - New Store Opening

Express Oil Change & Tire Engineers•Thomasville, GA

About The Position

The Automotive Service Manager reports to the Store Manager and is responsible for setting high standards of excellence and demonstrating the company’s core values while supporting service department operations. The role includes creating a motivated team environment, working hands-on in the store, developing and coaching team members, and executing store processes and procedures. The manager supports the Store Manager during recruiting and final employment decisions, supervises and schedules technicians and service personnel, and coaches the team on operational processes, systems, and service standards. The role also involves working directly with customers, evaluating personnel performance and productivity, managing parts inventory and outside purchases, and maintaining store safety, equipment layout, and compliance with safety procedures. The manager coaches personnel on wheel torqueing and ensures proper inspections are conducted.

Requirements

Minimum of 2 years’ experience in a Service Manager role.
Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
Excellent verbal and written communication skills.
Ability to develop professional relationships with customers and team members.
Proven track record of exceeding business objectives.
Ability to work efficiently both individually and as part of a team.
Solid knowledge of basic OSHA laws and MSDS compliance.
Ability to meet the listed physical requirements: prolonged standing, stooping, and bending; exerting 50–100 pounds of force occasionally, 10–25 pounds frequently, and greater than 10 pounds constantly to move objects; and working at a production-rate pace involving constant pushing and/or pulling of materials.

Responsibilities

Assist the Store Manager with the store recruiting process and final employment decisions.
Supervise technicians and service personnel, plan and schedule duties, assign work, and follow up on assignments.
Coach service department teammates on operational issues, ISI systems, and service standards.
Work directly with customers on sales, service, customer opportunities, and adjustments.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases in compliance with the parts and Tire Purchase Program; update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure proper equipment and hardware layout and positioning in the service department.
Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
Coach personnel on enforcing the wheel torqueing process.
Ensure proper inspections are conducted.