Commercial HVAC Regional Service Manager

BGIS•Seattle, WA

About The Position

BGIS is seeking a Regional Service Manager to lead commercial HVAC service operations in the Northwest region, based in Seattle, Washington, or Portland, Oregon. The manager leads a team of commercial service technicians and is responsible for operational excellence, client satisfaction, team engagement, and business growth while upholding safety, regulatory, and service-level requirements. The role oversees people management and regional service delivery, including dispatch, repair tickets, preventative maintenance, budgets, invoices, inventory, and operational improvements. It involves frequent travel within the assigned area, up to 25%, for meetings and job visits. BGIS describes its culture as focused on innovation, professional development, work/life balance, health and wellness, and community involvement.

Requirements

O6A HVAC/Refrigeration specialty license.
EPA Universal Certification (Section 608).
Associate degree, equivalent training, or relevant work experience.
At least 5 years in a similar role, with supervisory or management experience leading a team of technicians.
In-depth knowledge and skills in commercial HVAC service.
Experience servicing, installing, and troubleshooting commercial HVAC systems, refrigeration systems and ice machines, chillers, cooling towers, water source heat pumps, and building automation or building management systems.
Strong customer service and communication skills.
Ability to work independently and manage time effectively.
Strong leadership skills to engage and motivate teams.
Excellent communication skills, including influencing, negotiating, and client-facing interactions.
Proactive problem-solving mindset and focus on continuous improvement.
Strong relationship-building skills with internal teams, clients, and vendors.
Proficiency in Microsoft Office and related computer applications.
Ability to multitask and manage independently.
Willingness and ability to travel frequently for meetings and job visits, up to 25% within the assigned area of operation.
Valid driver's license and access to personal transportation for work-related travel.

Nice To Haves

Familiarity with light commercial equipment.
Experience with industry software such as ServiceTitan, FastField, or ServiceChannel.
Certification or additional training in a relevant specialty.

Responsibilities

Lead, mentor, and develop service technicians to support engagement, performance, and retention.
Oversee hiring, performance evaluations, and compensation recommendations; provide ongoing feedback and coaching.
Promote compliance with health, safety, and regulatory standards through training, toolbox talks, and incident monitoring.
Provide expert problem-solving and guidance to team members, and contribute to company-wide initiatives as needed.
Oversee dispatch and assign repair tickets and projects to technicians for timely, high-quality completion.
Schedule and manage preventative maintenance and service tasks.
Review service and repair invoices for accuracy and efficiency.
Manage operational budgets and optimize costs and resource utilization.
Collaborate with stakeholders to refine processes and implement standard operating procedures.
Ensure compliance with applicable regulations and service level agreements.
Analyze work volume, identify operational inefficiencies, and develop corrective solutions.
Work cross-functionally to provide specialized support and seamless service.
Resolve operational issues promptly to exceed client expectations.
Manage inventory to support service delivery.