Regional Technical Service Manager (HVAC)

AirReps • San Antonio, TX

2d • Remote

About The Position

Daikin Comfort Technologies Dist., Inc. is hiring a Technical Service Manager to support COD branch operations in the San Antonio, Texas region. The role provides technical support to internal and external customers who install, repair, and maintain heating and air-conditioning systems across an assigned territory. The manager serves as a technical subject matter expert, conducts seasonal training, and works with branch employees, Territory Sales Managers, dealers, independent distributors, and manufacturer representatives to promote customer satisfaction and meet departmental goals.

The position includes remote troubleshooting, customer-site evaluations, product reliability investigations, warranty replacement oversight, and documentation of reported issues and resolutions. It also involves training dealers and contractors in installation, startup, commissioning, service, and troubleshooting of Daikin products, as well as completing required Daikin training and professional development. The role is remote but local to the San Antonio area and requires travel of up to 75% within the assigned territory and other areas of the Texas Division as business needs require.

Requirements

• At least 5 years of technical support experience.
• High school diploma or GED equivalent.
• Public speaking ability.
• Excellent customer service, relationship management, and interpersonal skills.
• Proficiency with Microsoft Office 365, including Teams, Outlook, Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Self-motivation and attention to detail.
• Ability to de-escalate customer issues with a calm demeanor and problem-solving skills.
• Excellent organizational, time-management, and project-management skills.
• Strong work ethic and integrity in a fast-paced environment.
• Ability to diagnose and resolve HVAC system issues remotely by communicating with on-site technicians or end users by phone, email, or remote software tools.
• Ability to prioritize and facilitate multiple projects.
• Strong business and technical acumen.
• Ability to perform essential and additional job responsibilities, climb ladders, and lift up to 50 pounds.
• Ability to travel up to 75% within the assigned territory and throughout other areas of the Texas Division as business needs require.
• Ability to work in typical job-site environments, including attics, crawl spaces, and rooftops, often in challenging weather and climate conditions.
• Must be legally authorized to work in the United States without now or future employer-sponsored work authorization.

Nice To Haves

• At least 1 year of technical training experience.
• HVAC certification or a two-year HVAC college degree.

Responsibilities

• Provide reliable, prompt, and empathetic technical support to customers; resolve technical issues, support sales growth, and address regional technical training needs.
• Provide technical expertise for product reliability investigations.
• Gather Voice of the Customer feedback, monitor for early signs of quality issues, and conduct job-site visits to address customer needs and provide resolutions.
• Complete field service reports using current software workflows and document relevant data about field-reported issues.
• Evaluate product installation and operation at customer sites when required, using Daikin installation, service, and engineering manuals for validation.
• Support Service Bulletins for internal and external customers and implement corrective action plans.
• Oversee warranty unit replacements and labor allowance dollars.
• Train and audit Independent Distributor trainers and technical managers when required.
• Participate in additional projects and activities assigned by Divisional leadership to support business needs.
• Conduct technical training sessions for dealers and contractors on proper installation, startup, commissioning, service, and troubleshooting of Daikin products, focusing on targeted dealers with failure rates.
• Provide technical guidance to field technicians on installations, repairs, and system optimization, including Daikin technology, mobile apps, technical manuals, schematics, and piping and wiring diagrams.
• Maintain detailed records and reports of customer interactions, issues resolved, and solutions provided.
• Document recurring problems and suggest preventative measures.
• Complete the Daikin STEP program, Daikin D-STAR testing requirements, and assigned professional development.

Benefits

• Benefits are effective on day one for full-time direct hires.
• Training programs to help guide team members and develop new skills.
• Opportunities for career growth.
• Opportunity to be part of a global company whose family brands are backed by Daikin Industries, Ltd.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED