ERS-Service Center Manager - Shreveport

Vertiv Group•Shreveport, LA

About The Position

The Service Center Manager provides business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of the management structure, the manager provides general supervision for Field Engineers and Technicians and schedules workflow. The role serves as a customer contact and liaison and tracks job progress and financial details. The manager is responsible for the sales, profit, and quality of the area operation, as well as the supervision, safety, technical training, and development of field personnel. The position also oversees planning, contracts, proposals, reporting, field-job reviews, and communication about business progress.

Requirements

Graduate Engineer with a BSEE or BSME and no experience, or graduate of an applicable Electrical Technical School or military equivalent.
Same or similar work experience in the Industrial Service Industry.
High degree of communication, supervisory, organizational, and management skills.
Ability to communicate effectively in writing and verbally with clients, peers, subordinates, and management.
Strong computer skills, including editing, formatting, and using templates in Microsoft Word; using the Internet for standards, products, and manufacturer research; and operating computer-controlled test equipment.
Valid driver’s license.
Good judgment and dependability; ability to supervise projects with technical expertise and good business management skills.
Willingness to travel overnight to cover the field region and attend company meetings.
Willingness to work flexible hours, weekends, holidays, and night work.

Responsibilities

Provide business, managerial, and technical direction to the Service Center.
Provide general supervision for Field Engineers and Technicians and schedule workflow when local Operation Supervisors are not part of the management structure.
Serve as a customer contact and liaison.
Track job progress and financial details.
Be responsible for the sales, profit, and quality of the area operation.
Review and sign contracts consistent with Limits of Authority.
Work with the Region Director, Regional Sales Manager, and Marketing Services to promote new business.
Develop the Area Profit Plan with the local committee and periodically review it to ensure Service Center work is on track.
Hold regular management committee meetings to promote effective communication and review business progress.
Work with staff to develop weekly invoicing and monthly Status Reports.
Review and audit field jobs.
Provide general supervision, safety oversight, and technical training for Field Engineers and Technicians.
Perform employee performance reviews and recommend appropriate salary changes.
Coordinate technical training for field personnel and assist with career development.
Review and recommend field technical procedures and procedure changes.
Interview job applicants.
Develop and review proposals and review reports of Field Engineers.