ERS-Service Center Manager - Shreveport

Vertiv • Shreveport, LA

2d

About The Position

The Service Center Manager provides business, managerial, and technical direction to the Service Center. When local Operations Supervisors are not part of the management structure, the manager provides general supervision for Field Engineers and Technicians and schedules workflow. The role serves as a customer contact and liaison and tracks job progress and financial details.

The manager is responsible for the area's sales, profit, and quality, supports business development, develops and reviews the Area Profit Plan, and monitors the Service Center's progress. The position also oversees field job reviews, employee performance and development, safety, technical training, proposals, reports, and field technical procedures. The role includes supervisory responsibility for one or more Operations Supervisors and/or Supervising Engineers.

Requirements

• A BSEE or BSME graduate engineer with no experience, or graduate of an applicable electrical technical school or military equivalent.
• Same or similar work experience in the Industrial Service Industry.
• Strong communication, supervisory, organizational, and management skills.
• Ability to communicate effectively, verbally and in writing, with clients, peers, subordinates, and management.
• Strong computer skills, including editing, formatting, and using Microsoft Word templates; using the Internet for standards, products, and manufacturer research; and operating computer-controlled test equipment.
• Willingness to undertake some overnight travel to cover the field region and attend company meetings.
• Willingness to work flexible hours, weekends, holidays, and night work.
• Good judgment, dependability, technical expertise in supervising projects, and good business management skills.
• Valid driver's license.

Responsibilities

• Provide business, managerial, and technical direction to the Service Center.
• Provide general supervision for Field Engineers and Technicians and schedule workflow when local Operations Supervisors are not part of the management structure.
• Serve as a customer contact and liaison, and track job progress and financial details.
• Be responsible for the sales, profit, and quality of the area operation.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager, and Marketing Services to promote new business.
• Develop the Area Profit Plan with the local committee and periodically review it to ensure Service Center work is on track.
• Hold regular management committee meetings to promote communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Supervise the safety and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review Field Engineer reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager