ERS-Service Center Manager - Dallas, TX

Vertiv•Dallas, TX

About The Position

The ERS-Service Center Manager provides business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of the management structure, the manager provides general supervision for Field Engineers and Technicians and schedules workflow. The role serves as a customer contact and liaison and tracks job progress and financial details. The manager is responsible for the sales, profit, and quality of the area operation, and for supervision, safety, and technical training of Field Engineers and Technicians. The position includes business planning and review, contract oversight, customer and sales support, personnel development, and field-job and technical-procedure review. The successful candidate is expected to embrace Vertiv’s Core Principles and Behaviors and help execute its Strategic Priorities.

Requirements

Graduate Engineer with a BSEE or BSME and no experience, or graduate of an applicable Electrical Technical School or military equivalent.
Same or similar work experience in the Industrial Service Industry.
High degree of communication, supervisory, organizational, and management skills.
Ability to communicate effectively, both verbally and in writing, with clients, peers, subordinates, and management.
Strong computer skills, including editing, formatting, and using templates in Microsoft Word; using the Internet for standards, products, and manufacturer research; and operating computer-controlled test equipment.
Willingness to undertake some overnight travel to cover the field region and attend company meetings.
Willingness to work flexible hours, weekends, holidays, and night work.
Valid driver’s license.
Good judgment and dependability, with the ability to supervise projects using technical expertise and sound business management skills.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Physical ability to regularly stand, walk, use hands and fingers, handle or feel objects, tools, or controls, reach, stoop, kneel, crouch, or crawl, and talk, hear, and smell; frequently sit, climb, and balance; regularly lift or move up to 25 pounds and frequently lift or move 100-pound test sets.
Vision abilities including close and distance vision, basic color differentiation, and ability to adjust focus.

Responsibilities

Provide business, managerial, and technical direction to the Service Center.
Provide general supervision for Field Engineers and Technicians and schedule workflow when local Operation Supervisors are not part of the management structure.
Serve as customer contact and liaison; track job progress and financial details.
Be responsible for sales, profit, and quality of the area operation.
Review and sign contracts consistent with Limits of Authority.
Work with the Region Director, Regional Sales Manager, and Marketing Services to promote new business.
Develop the Area Profit Plan using a local committee and periodically review it to ensure Service Center work is on track.
Hold regular management committee meetings to promote communication and review business progress.
Work with staff to develop weekly invoicing and monthly Status Reports.
Review and audit field jobs.
Provide general supervision, safety oversight, and technical training for Field Engineers and Technicians.
Perform employee performance reviews and recommend appropriate salary changes.
Coordinate technical training for field personnel and assist with career development.
Review and recommend field technical procedures and procedure changes.
Interview job applicants.
Develop and review proposals and review Field Engineer reports.