Service Manager - Dallas, TX

Lucid Motors•Dallas, TX

1d•$116,300 - $170,500•Onsite

About The Position

The Service Manager is responsible for the day-to-day operations of Lucid’s Dallas Service Center, managing a team of service advisors, technicians, and parts staff. The role focuses on building a world-class team and delivering the highest level of customer experience. The manager provides leadership, sets an example for the team, and encourages continuous improvement. The position may require assisting with repairs of Lucid vehicles as needed. Lucid is opening a new service facility in Dallas, Texas, as part of its investment in the ownership experience and support for the growing regional customer base. The Service Manager will help establish the location and shape its service operations.

Requirements

Minimum 10 years of varied automotive service experience, including measuring and holding a team accountable for KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI Completion/Turnaround Time.
Experience managing technicians, including selection, development, performance management, engagement, and training.
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
Verifiable track record of excellence in customer service.
Willingness to assist with repairs as needed.
Exceptional organization and ability to drive continuous improvement in a fast-moving environment.
Excellent written and verbal communication skills.
Ability to build a world-class team from the ground up.
Ability to analyze and interpret internal reports.
Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Ability to travel as needed.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

AA/BS in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
Start-up experience and experience in related fast-paced environments.
Previous OEM-specific EV experience and training.
ASE Certifications.
EPA 609 Certification.

Responsibilities

Manage and develop Service Team members and day-to-day service operations, including customer interactions, reporting, and repairs.
Evaluate employee performance consistently and provide feedback to drive results.
Select, train, and develop employees, ensuring positions are filled promptly.
Support, implement, and follow up on training.
Ensure the team provides an excellent Lucid customer experience and develops lasting customer relationships.
Address client concerns and complaints quickly and professionally.
Maintain knowledge of industry standards, regulations, and restrictions, and ensure department compliance.
Delegate and direct service tasks so client vehicles are repaired and returned on time.
Monitor employee work and provide guidance, ongoing training, and development.
Work effectively with Service Center technicians and assist with Lucid vehicle repairs as needed.
Understand Lucid Motors’ mission and the contribution of the Service Manager role.
Assist with or perform administrative tasks.
Resolve people and safety issues promptly and effectively, collaborating with Human Resources and appropriate teams.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life coverage
Disability coverage
Paid time off
Paid holidays
Paid sick leave
401(k) retirement plan
Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.