Service Manager Jobs

About The Position

Requirements

• ServSafe Manager Certification, or ability to obtain certification within the required timeframe.
• Previous experience in a high-volume commercial kitchen, restaurant, convenience foodservice, or comparable food and beverage setting.
• Strong leadership, communication, organizational, and people-development skills.
• Passion for food quality and delivering an excellent customer experience.
• Strong understanding of food safety and sanitation practices.
• Ability to manage inventory, ordering, food cost, waste, and production.
• Ability to work effectively in a fast-paced environment, troubleshoot minor operational issues, and manage multiple priorities.
• Basic computer and technology skills.
• Ability to work a flexible schedule based on business needs.
• Ability to stand and walk for prolonged periods and perform repetitive food-preparation and kitchen tasks.
• Ability to bend, reach, twist, push, pull, and lift or carry up to 50 pounds when required.
• Ability to safely operate commercial kitchen and foodservice equipment and access kitchen, storage, cooler, freezer, and store areas.
• Ability to work in conditions that may include heat, cold, moisture, and temperature changes associated with commercial kitchen operations.

Nice To Haves

• Previous leadership or supervisory experience in a foodservice environment is strongly preferred.

Responsibilities

• Lead the daily operation and execution of assigned foodservice areas and actively lead the team during peak periods.
• Ensure menu items meet Nouria recipes, specifications, portion standards, and quality expectations; keep food fresh, stocked, attractively merchandised, and available during required dayparts.
• Organize foodservice shifts, assign responsibilities based on business needs, and maintain a clean, organized, professional kitchen where procedures are consistently followed.
• Recruit, train, coach, motivate, and develop foodservice team members; communicate expectations, provide feedback, recognize performance, and address development needs.
• Ensure team members receive appropriate training in foodservice, equipment, food safety, and operations, and lead by example in demonstrating Nouria standards and values.
• Own food quality and food safety, including cooking, holding, cooling, reheating, labeling, date coding, storage, rotation, shelf-life procedures, temperature monitoring, and accurate documentation.
• Ensure equipment, utensils, preparation areas, coolers, freezers, and food-contact surfaces are cleaned and sanitized; promptly address food-safety or product-quality concerns and support compliance with health regulations.
• Drive foodservice sales through availability, presentation, quality, and customer engagement; execute promotions, limited-time offers, merchandising initiatives, and new product introductions.
• Manage foodservice ordering, inventory, counts, and audits accurately and on time; monitor food cost, waste, spoilage, shrink, and lost sales, using production planning and sales trends to reduce waste.
• Identify opportunities to improve sales, profitability, product mix, and operational efficiency; maintain appropriate supplies and foodservice materials.
• Greet customers warmly, ensure food is served quickly, accurately, and attractively, suggest relevant additional purchases and promotions, and respond professionally to customer questions or concerns.
• Maintain a clean, safe, organized, and attractive foodservice environment; train employees on equipment operation and safety procedures, inspect for hazards, and initiate corrective action.
• Report workplace accidents, injuries, incidents, illnesses, equipment concerns, and repair needs in accordance with company procedures.
• Ensure environmental, chemical-handling, hazardous-material, safety, and security procedures are followed.
• Partner with the Store Manager and leadership team to support overall location success.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) savings plan
• Paid time off
• Paid holidays
• Company-paid life insurance
• Disability benefits
• Employee assistance programs
• Tuition assistance
• Voluntary benefit offerings