Service Manager Jobs

About The Position

Requirements

• Strong customer service skills are a must
• Must be able to manage a team, motivate and develop
• Experience with CDK or other automotive software required
• Strong technical aptitude is required
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Must have 3+ years as an automotive Service Writer/Service Assistant Manager
• Previous automotive Service Management experience is required
• Must be able to manage in a fast paced work environment
• Must be able to pass pre-employment screens (background & drug test)

Responsibilities

• Oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.
• Manage employee schedules and pay plans
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service department meetings
• Prepare and administer an annual operating budget for the service department
• Maintain Asbury's specified service customer pay gross profit growth
• Maintain technician proficiency as specified by Asbury standards
• Partner with technical schools to recruit technicians
• Partner with OEM and other third party vendors
• Handle and resolve customer complaints
• Motivate, train, develop and reward employees
• Communicate with customers about maintenance and service work needed effectively
• Continue to maintain Asbury's value, quality, and integrity
• Provide and maintain a safe work place and environment for employees and customers
• Other duties to be determined by management

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities