Service Manager - Larry H Miller Volkswagen
About The Position
The Service Manager oversees the service department and drives operational success across functions including technicians, service advisors, the service call center, lot attendants, detailers, and shuttle drivers. The role focuses on developing employees, delivering exceptional customer experiences, and achieving service department goals while maintaining company values, quality, and integrity. The manager is responsible for department operations, employee schedules and pay plans, budgets, customer concerns, technician proficiency, and safe working conditions. They work with the Parts Manager, shop foreman, OEMs, third-party vendors, and technical schools to support timely, high-quality service and recruit technicians.
Requirements
- Strong customer service skills.
- Ability to manage, motivate, and develop a team.
- Experience with CDK or other automotive software.
- Strong technical aptitude.
- Proven ability to grow fixed operations through excellent CSI, advertising, and management of shop utilization and proficiency.
- At least 3 years of experience as an automotive Service Writer or Service Assistant Manager.
- Previous automotive Service Management experience.
- Ability to manage in a fast-paced work environment.
- Must pass pre-employment background and drug screening.
Responsibilities
- Oversee the service department and drive operational success.
- Manage employee schedules and pay plans.
- Forecast department goals and objectives and work to achieve them.
- Coordinate with the Parts Manager to ensure timely availability of parts for internal jobs.
- Work with the shop foreman to ensure customers’ vehicles are serviced properly and on time.
- Attend manager meetings and conduct service department meetings.
- Prepare and administer the service department’s annual operating budget.
- Maintain service customer-pay gross profit growth and technician proficiency according to Asbury standards.
- Partner with technical schools to recruit technicians.
- Partner with OEMs and other third-party vendors.
- Handle and resolve customer complaints.
- Motivate, train, develop, and reward employees.
- Communicate effectively with customers about needed maintenance and service work.
- Maintain Asbury’s values, quality, and integrity.
- Provide and maintain a safe workplace and environment for employees and customers.
- Perform other duties as determined by management.
Benefits
- Semi-monthly pay
- Paid holidays and paid time off
- Paid training
- Stock awards for eligible management and front-line team members
- Medical, vision, dental, accident, critical illness, and hospital indemnity plans
- Up to 12 weeks of paid pregnancy leave (disability leave)
- Paid parental leave
- Health savings and flexible spending accounts
- Short-term and long-term disability plans
- Whole life and term life insurance
- 401(k) with company match
- Pet insurance
- Digital career path tool
- Continuous training through Asbury’s Internal Learning Management System
- Professional growth and development opportunities
- Technician student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Community service initiatives, including paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
